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Ep. 96 | Jay Gibb Help Prospects Become Ideal Customers

A Podcast by Bill Cushard on Nov 6, 2018 4:17:03 PM

Jay Gibb is the founder and CEO of a B2B SaaS company called CloudSponge and a partner at a distributed software engineering consulting agency called Arizona Bay. Arizona Bay builds software products for its clients, usually SaaS products. Roughly 10-20% of Arizona Bay's customers are "ideal customers." An ideal customers in this case is defined by someone who comes to Jay and already has pre-sold an unbuilt software product. Think about that. Jay's customer has sold, to their customer, a software product....then they go to Jay and ask his firm to help them build it. Jay, his customer, and the customer's customer get together and start making it happen. But this isn't even the best part of the story.

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Topics: SaaS, Software, CloudSponge, Jay Gibb, B2B

Ep. 77 | Matt Cameron on Helping Sales Teams Gain Domain Expertise

A Podcast by Bill Cushard on Jul 25, 2018 9:06:57 AM

Matt Cameron used to hand write letters to prospects to get into their office for a sales call. After granting Matt a meeting, a global company CFO said to him, "I need to believe that you know something that I need to know now." Whoa! How many SDRs are thinking like that? Not many. At least in part, it seems this experience has driven Matt on his mission to help sales people learn executive acumen and become experts in the domain into which they sell, so that they can help prospects create value. Matt is well on his way. He founded SalesOps Central and created the SaaSy Sales Management boot camp to do just that. His background is as a sales leader at Salesforce and Yammer, two sales juggernauts to be sure. 

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Topics: Customer Success, Customer Experience, B2B, Sales Team, Enterprise Social Networking

Ep. 61 | Steli Efti On Designing Software For The User, Not The Buyer

A Podcast by Sarah E. Brown and Bill Cushard on Jan 18, 2018 4:20:37 PM

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Topics: Steli Efti, Close.io, CRM, Sales, B2B, Helping Sells Radio

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