---
title: Helping Sells Radio | Podcast by ServiceRocket Media | Zuora
description: Zuora | A confluence of software adoption, learning, and customer success.
---

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# zuora

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## [Ep. 7 | Tom Krackeler and Rachel English on Customer Success](https://blog.servicerocket.com/podcasts/episode-7)

** [Sarah E. Brown and Bill Cushard](https://blog.servicerocket.com/podcasts/author/sarah-e-brown-and-bill-cushard)  on ** Mar 2, 2016 9:00:00 AM ** [Customer Success](https://blog.servicerocket.com/podcasts/topic/customer-success), [Zuora](https://blog.servicerocket.com/podcasts/topic/zuora)

| [![Tom_Krackeler.jpg](https://blog.servicerocket.com/hs-fs/hubfs/Tom_Krackeler.jpg?width=150&name=Tom_Krackeler.jpg)](https://www.linkedin.com/in/tomkrackeler) | [![Rachel_English.jpg](https://blog.servicerocket.com/hs-fs/hubfs/Rachel_English.jpg?width=150&name=Rachel_English.jpg)](https://www.linkedin.com/in/rachelenglish) |
| --- | --- |
| Tom Krackeler *Senior Vice President of Products* [Zuora](http://zuora.com) | Rachel English *Director of Customer Success* [Zuora](http://zuora.com) |

Today's episode features Tom Krackeler, Senior Vice President of Products at Zuora and Rachel English, Director of Customer Success at Zuora. Tom and Rachel joined us to discuss the future of Customer Success in the subscription economy. 

[Read More](https://blog.servicerocket.com/podcasts/episode-7)

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