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Sarah E. Brown and Bill Cushard

Helping Sells Radio co-hosts, Bill Cushard and Sarah E. Brown, are Rocketeers based in Palo Alto, CA. Reach out to them by emailing marketing@servicerocket.com or on Twitter using the hashtag #HelpingSells.
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Ep. 63 | Tony Ulwick On Building Solutions That Address Unmet Customer Needs

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2018 7:48:36 AM

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Topics: Sales, Expand Selling, Selling Process, Salesperson, Company Founder

Ep. 64 | Whitney Sales Explains Why Founders Must Love Selling

A Podcast by Sarah E. Brown and Bill Cushard on Feb 23, 2018 7:10:43 AM

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Topics: Customer Success, Sales, Expand Selling, Selling Process, Salesperson, Company Founder

Ep. 62 | Kristen Hayer Explains Why Customer Success Managers Need To Love Their Data

A Podcast by Sarah E. Brown and Bill Cushard on Jan 31, 2018 6:02:37 AM

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Topics: Customer Success, GoodData, Data, CSM, Kristen Hayer

Ep. 61 | Steli Efti On Designing Software For The User, Not The Buyer

A Podcast by Sarah E. Brown and Bill Cushard on Jan 18, 2018 4:20:37 PM

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Topics: Sales, CRM, Steli Efti, Close.io, B2B, Helping Sells Radio

Ep. 60 | Steve Portigal on Using a Classic Improv Game to Uncover More Customer Insights

A Podcast by Sarah E. Brown and Bill Cushard on Dec 29, 2017 10:27:00 AM

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Topics: Product Management, Steve Portigal, User Research

Ep. 59 | Ken Hirsohn On Why Customer Training Must Be Fully Integrated With The Entire Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Dec 22, 2017 5:48:46 AM

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Topics: Building Customer Training, Customer Experience

Ep. 58 | Paul Smith Says You Need to Tell These Customer Success Stories, and They Are Not Testimonials

A Podcast by Sarah E. Brown and Bill Cushard on Dec 15, 2017 1:27:14 PM

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Topics: Lead with a Story, Storytelling, Sell with a Story, Paul Smith

Ep. 57 | Marty Cagan Says Product Management Begins With a Customer Letter

A Podcast by Sarah E. Brown and Bill Cushard on Dec 7, 2017 11:37:51 AM

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Topics: Customer Success, Product Management

Ep. 56 | Boaz Maor On Why Customer Maturity IS Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Dec 1, 2017 8:38:22 AM

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Topics: Customer Success, OpenGov, Boaz Maor, Customer Maturity Index

Ep. 55 | Greg Warner Helped a Customer See His Grandkids for the First Time in Months

A Podcast by Sarah E. Brown and Bill Cushard on Oct 27, 2017 10:30:00 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells

Ep. 54 | Irit Eizips of CSMPractice Develops Accountable Customers

A Podcast by Sarah E. Brown and Bill Cushard on Oct 13, 2017 10:27:22 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells, accountable customers

Ep. 53 | Nicolle Paradise of ADP Has a New Name for Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Sep 28, 2017 12:44:39 PM

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Topics: Customer Success, Helping Sells, Customer Experience, nicole paradise

Ep. 52 | Dave Blake of ClientSuccess On Delivering Customer Success In Between Onboarding And Renewals

A Podcast by Sarah E. Brown and Bill Cushard on Sep 14, 2017 6:32:56 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 51 | Marcus Sheridan: Great Teaching is the Greatest Sales Tool

A Podcast by Sarah E. Brown and Bill Cushard on Sep 4, 2017 10:44:39 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 50 | Adam O'Donnell of Successly Live Shares What He Learned From 200+ Customer Success Interviews

A Podcast by Sarah E. Brown and Bill Cushard on Aug 18, 2017 7:05:16 AM

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Topics: Customer Success, Helping Sells, NPS, Adam O'Donnell, Sucessly Live, Net Expansion

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