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Sarah E. Brown and Bill Cushard

Helping Sells Radio co-hosts, Bill Cushard and Sarah E. Brown, are Rocketeers based in Palo Alto, CA. Reach out to them by emailing marketing@servicerocket.com or on Twitter using the hashtag #HelpingSells.
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Ep 61: Steli Efti On Designing Software For The User, Not The Buyer

A Podcast by Sarah E. Brown and Bill Cushard on Jan 18, 2018 4:20:37 PM

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Topics: Sales, CRM, Steli Efti, Close.io, B2B, Helping Sells Radio

Ep. 60 | Steve Portigal on Using a Classic Improv Game to Uncover More Customer Insights

A Podcast by Sarah E. Brown and Bill Cushard on Dec 29, 2017 10:27:00 AM

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Topics: Product Management, Steve Portigal, User Research

Ep. 59 | Ken Hirsohn On Why Customer Training Must Be Fully Integrated With The Entire Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Dec 22, 2017 5:48:46 AM

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Topics: Building Customer Training, Customer Experience

Ep. | 58: Paul Smith Says You Need to Tell These Customer Success Stories, and They Are Not Testimonials

A Podcast by Sarah E. Brown and Bill Cushard on Dec 15, 2017 1:27:14 PM

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Topics: Lead with a Story, Storytelling, Sell with a Story, Paul Smith

Ep. 57 | Marty Cagan Says Product Management Begins With a Customer Letter

A Podcast by Sarah E. Brown and Bill Cushard on Dec 7, 2017 11:37:51 AM

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Topics: Product Management, Customer Sucess

Ep. 56 | Boaz Maor On Why Customer Maturity IS Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Dec 1, 2017 8:38:22 AM

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Topics: OpenGov, Boaz Maor, Customer Maturity Index, Customer Sucess

Ep. 55 | Greg Warner Helped a Customer See His Grandkids for the First Time in Months

A Podcast by Sarah E. Brown and Bill Cushard on Oct 27, 2017 10:30:00 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells

Ep. 54 | Irit Eizips of CSMPractice Develops Accountable Customers

A Podcast by Sarah E. Brown and Bill Cushard on Oct 13, 2017 10:27:22 AM

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Topics: Customer Success Education, Customer Success, Training is Customer Success, Helping Sells, accountable customers

Ep. 53 | Nicolle Paradise of ADP Has a New Name for Customer Experience

A Podcast by Sarah E. Brown and Bill Cushard on Sep 28, 2017 12:44:39 PM

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Topics: Customer Success, Helping Sells, Customer Experience, nicole paradise

Ep. 52 | Dave Blake of ClientSuccess On Delivering Customer Success In Between Onboarding And Renewals

A Podcast by Sarah E. Brown and Bill Cushard on Sep 14, 2017 6:32:56 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 51 | Marcus Sheridan: Great Teaching is the Greatest Sales Tool

A Podcast by Sarah E. Brown and Bill Cushard on Sep 4, 2017 10:44:39 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 50 | Adam O'Donnell of Successly Live Shares What He Learned From 200+ Customer Success Interviews

A Podcast by Sarah E. Brown and Bill Cushard on Aug 18, 2017 7:05:16 AM

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Topics: Customer Success, Helping Sells, NPS, Adam O'Donnell, Sucessly Live, Net Expansion

Ep. 49 | Nichole Elizabeth DeMeré Says PMs and CSMs Must Align On Customer Journeys

A Podcast by Sarah E. Brown and Bill Cushard on Aug 2, 2017 6:38:00 PM

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Topics: Customer Success, Product Management, Nichole Elizabeth DeMere, Lincoln Murphy, desired outcomes

Ep. 48 | Emilia D'Anzica of WalkMe is Back to Tell CSMs to Lead Customers to Success

A Podcast by Sarah E. Brown and Bill Cushard on Jul 25, 2017 4:52:32 PM

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Topics: Customer Success, Customer Education, WalkMe, Emilia D'Anzica

Ep. 47 | Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale

A Podcast by Sarah E. Brown and Bill Cushard on Jul 14, 2017 11:08:47 AM

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Topics: Customer Success, SaaS, Cloud, Chef Software, Chris Doell, Cisco, OpenDNS

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