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Sarah E. Brown and Bill Cushard

Helping Sells Radio co-hosts, Bill Cushard and Sarah E. Brown, are Rocketeers based in Palo Alto, CA. Reach out to them by emailing marketing@servicerocket.com or on Twitter using the hashtag #HelpingSells.
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Recent Posts

Ep. 52 | Dave Blake of ClientSuccess On Delivering Customer Success In Between Onboarding And Renewals

A Podcast by Sarah E. Brown and Bill Cushard on Sep 14, 2017 6:32:56 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 51 | Marcus Sheridan: Great Teaching is the Greatest Sales Tool

A Podcast by Sarah E. Brown and Bill Cushard on Sep 4, 2017 10:44:39 AM

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Topics: Customer Success, Helping Sells, Marcus Sheridan, CustomerEducation

Ep. 50 | Adam O'Donnell of Successly Live Shares What He Learned From 200+ Customer Success Interviews

A Podcast by Sarah E. Brown and Bill Cushard on Aug 18, 2017 7:05:16 AM

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Topics: Customer Success, Helping Sells, NPS, Adam O'Donnell, Sucessly Live, Net Expansion

Ep. 49 | Nichole Elizabeth DeMeré Says PMs and CSMs Must Align On Customer Journeys

A Podcast by Sarah E. Brown and Bill Cushard on Aug 2, 2017 6:38:00 PM

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Topics: Customer Success, Product Management, Nichole Elizabeth DeMere, Lincoln Murphy, desired outcomes

Ep. 48 | Emilia D'Anzica of WalkMe is Back to Tell CSMs to Lead Customers to Success

A Podcast by Sarah E. Brown and Bill Cushard on Jul 25, 2017 4:52:32 PM

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Topics: Customer Success, Customer Education, WalkMe, Emilia D'Anzica

Ep. 47 | Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale

A Podcast by Sarah E. Brown and Bill Cushard on Jul 14, 2017 11:08:47 AM

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Topics: Customer Success, SaaS, Cloud, Chef Software, Chris Doell, Cisco, OpenDNS

Ep. 42-46 The Business of Customer Education Episodes

A Podcast by Sarah E. Brown and Bill Cushard on Jul 5, 2017 3:00:04 PM

In these special episodes of Helping Sells Radio, we share audio from the Business of Customer Education conference, which was co-located at the Gainsight Pulse Customer Success Conference in May 2017.

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Topics: Customer Success, Atlassian, Gainsight, Customer Education, Couchbase, MuleSoft, Cloudera, Workplace by Facebook, Facebook, BOCE, Business of Customer Education

Ep. 41: Kia Puhm Wants You To End The Product-Sales-Customer Success-Support Tug Of War

A Podcast by Sarah E. Brown and Bill Cushard on Jun 9, 2017 9:20:04 AM

 

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Topics: Customer Experience, #CustomerSuccess, CX, Kia Puhm

Ep. 40 | Stratejos CEO Scott Middleton: The Chat Bot Knows Who Your Best Project Performers Are

A Podcast by Sarah E. Brown and Bill Cushard on May 24, 2017 1:33:44 PM

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Topics: JIRA, Atlassian, HipChat, AI, Bots, Enterprise Bots, Stratejos, Artificial Intelligence, Chat Bot

Ep. 39 | Rachel Orston of UserIQ Just Hired a Customer Growth Architect and You Should Too

A Podcast by Sarah E. Brown and Bill Cushard on May 15, 2017 4:34:22 PM

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Topics: Customer Success, marketing, UserIQ, Rachel Orston

Ep. 38 | Donna Weber Says You Can't Scale Customer Success Without Customer Education, And You Should Listen To Her

A Podcast by Sarah E. Brown and Bill Cushard on Apr 28, 2017 4:45:52 PM

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Topics: Customer Success, Customer Education, Customer Experience

Ep. 37 | Bluecore VP of Customer Success Chad Horenfeldt On Hacking Customer Success

A Podcast by Sarah E. Brown and Bill Cushard on Apr 20, 2017 3:48:30 PM


Chad Horenfeldt

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Topics: Customer Success Education, Customer Education, Helping Sells, Customer journey, #CustomerSuccess

Ep. 36 | Ed Powers On Applying Neuroscience In The Customer Journey

A Podcast by Sarah E. Brown and Bill Cushard on Mar 30, 2017 6:02:19 AM

Ed Powers has been a practicing Customer Success consultant and community organizer for the past several years in Colorado and recently became Vice President of Customer Success at simPRO, an Australian company making business management software for trade contractors. Ed joined the show to discuss the psychology of Customer Success, applying neuroscience in the customer journey what matters most to Customer Success leaders and practitioners in 2017, and building a Customer Success community based around learning and helping outside Silicon Valley.

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Topics: Helping Sells

Ep. 35 | Nir Eyal on Products that Help Customers Achieve Outcomes

A Podcast by Sarah E. Brown and Bill Cushard on Mar 20, 2017 8:23:58 AM

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Topics: Nir Eyal, Hooked, Product Management, Behavior Design, Behavioral Engineering, Habit Summit

Ep. 34 | Tara-Nicholle Nelson on Helping Customers Along Their Journey

A Podcast by Sarah E. Brown and Bill Cushard on Mar 6, 2017 2:57:34 PM

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Topics: Transformational Consumer, Customer journey, HGTV

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