In these special episodes of Helping Sells Radio, we share audio from the Business of Customer Education conference, which was co-located at the Gainsight Pulse Customer Success Conference in May 2017.
Chad Horenfeldt
Ed Powers has been a practicing Customer Success consultant and community organizer for the past several years in Colorado and recently became Vice President of Customer Success at simPRO, an Australian company making business management software for trade contractors. Ed joined the show to discuss the psychology of Customer Success, applying neuroscience in the customer journey what matters most to Customer Success leaders and practitioners in 2017, and building a Customer Success community based around learning and helping outside Silicon Valley.
Jocelyn K. Glei
Author
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How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done
In this episode of Helping Sells Radio we talk to Jocelyn K. Glei, author of the book Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done, about managing our time more effectively, overcoming email addiction, and how getting real work done is the new competitive advantage.
We took a slight departure from our usual software adoption topic to discuss an issue that impacts most of us: being more effective at work. We spend all of our time on the show talking to guests who can help us help our customers be more effective at achieving their outcomes. In this episode, we want to help you achieve your outcomes. The topic in this episode is how to be better at managing distractions at work, and in particular how to get control of our email inbox rather than let our inboxes control us.
