Ep. 33 | Gainsight VP of Marketing Anthony Kennada Says Customer Experience Will Shape The Next Frontier Of B2B Customer Success

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Ep. 32 | Amy Mustoe On Building Customer Success From The Ground Up

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Ep. 27 | Bringing Commercial Real Estate Into The Subscription Economy with Apto's Camilla Calhoun and Kerry Hudson

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Ep. 18 | Gainsight CEO Nick Mehta On Educating Customers To Achieve More Value

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Ep. 15 | Gainsight Pulse Conference 2016 Special Edition

In this episode, Bill and Sarah take the audience to the Customer Success industry's premier conference, Gainsight Pulse Conference 2016. Guests interviewed include: MindTouch CEO Aaron Fulkerson, Cloudera VP Customer Success Sarah SproehnleWalkMe VP Customer Engagement Emilia D'Anzica, and Glide Consulting founders Nils Vinje and Alex McClafferty. Hear insiders' perspectives on the future of customer success and helping customers love your software.

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Ep. 13 | Catherine Blackmore On Whether Customer Success Should Help Accounts Or People

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Ep. 12 | Todd Eby On Why Achieving Real Customer Success is the Hardest Simple Thing to Do

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Ep. 11 | Geoffrey Moore: Organizing to Compete in an Age of Disruption

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Ep. 9 | Katie Rogers On Growing SalesLoft 2,000% While Helping Customers Succeed

Katie Rogers

Vp of Client Services


In this episode, we talk to Katie Rogers, VP of Client Services at SalesLoft. After admiring Katie's work from afar, Bill and Sarah met Katie at Gainsight Pulse Conference 2015. Katie joined us to talk about how she grew SalesLoft's customer success function from scratch during a period when the company grew 2,000%. Listen to learn how she did it while retaining her characteristic high energy and keeping sane.

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Ep. 7 | Tom Krackeler and Rachel English on Customer Success

Tom_Krackeler.jpg Rachel_English.jpg

Tom Krackeler

Senior Vice President of Products


Rachel English

Director of Customer Success


Today's episode features Tom Krackeler, Senior Vice President of Products at Zuora and Rachel English, Director of Customer Success at Zuora. Tom and Rachel joined us to discuss the future of Customer Success in the subscription economy. 

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Ep. 5 | Nils Vinje - Glide Consulting and Outcomes in Customer Success


Nils Vinje


Glide Consulting

This week Nils Vinje, founder of Glide Consulting, joins Helping Sells Radio to discuss where customer success is headed and how he helps SaaS companies build high performing customer success organizations. 

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Ep. 2 | Lincoln Murphy - Gainsight and Evangelizing Customer Success


Lincoln Murphy

Customer Success Evangelist


In today's episode, we interview Lincoln Murphy, Gainsight Customer Success Evangelist and Founder of Sixteen Ventures. Lincoln, an expert in customer success and SaaS growth, shares about Gainsight's approach to helping customers at Gainsight and through consulting at Sixteen Ventures. Lincoln discusses Customer Success University (CSU), Gainsight's wildly popular Pulse Conference, and how he embraces a "helping sells" approach to enable SaaS companies to accelerate their growth across the Customer Lifecycle, from customer acquisition to retention.

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Ep. 1 | What the Heck is Helping Sells Radio?

Hello everyone, and welcome to Helping Sells Radio, a podcast about helping customers discover, adopt, and thrive using your software. In this inaugural episode of Helping Sells Radio, co-hosts Sarah E. Brown and Bill Cushard talk about what Helping Sells Radio is, why we are doing a podcast, and what listeners can expect in upcoming episodes.

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