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Nils Vinje Founder |
This week Nils Vinje, founder of Glide Consulting, joins Helping Sells Radio to discuss where customer success is headed and how he helps SaaS companies build high performing customer success organizations.
The 4 P’s of Customer Success
- People
- Purpose
- Process
- Platform
A Customer Success Bone to Pick
We had a bone to pick with the customer success industry and we took it out on Nils. We wanted to know when customer success would actually be about customer success (customer outcomes) and not about vendor success (renewals, upsells, etc). You will never guess what Nils had to say about that.
Finally, we asked Nils one of the most important questions of the day. If customers success is truly about customers success and helping customers achieve outcomes, will there ever be a day when customers will only pay for software when they achieve the outcome that the software promises?
What until you hear that discussion.
Until Next Time
Well, that was just a short summary of what we talked about in episode five. We hope it makes you want to subscribe and listen.
Between episodes, we can continue the conversation on Twitter with the hashtag #HelpingSells. So if you’d like to chat with Sarah and Bill, tweet us and use the Hashtag #HelpingSells.
