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Ep. 50 | Adam O'Donnell of Successly Live Shares What He Learned From 200+ Customer Success Interviews

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Ep. 49 | Nichole Elizabeth DeMeré Says PMs and CSMs Must Align On Customer Journeys

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Ep. 48 | Emilia D'Anzica of WalkMe is Back to Tell CSMs to Lead Customers to Success

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Ep. 47 | Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale

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Ep. 42-46 The Business of Customer Education Episodes

In these special episodes of Helping Sells Radio, we share audio from the Business of Customer Education conference, which was co-located at the Gainsight Pulse Customer Success Conference in May 2017.

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Ep. 41: Kia Puhm Wants You To End The Product-Sales-Customer Success-Support Tug Of War

 

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Ep. 40 | Stratejos CEO Scott Middleton: The Chat Bot Knows Who Your Best Project Performers Are

Sarah E. Brown and Bill Cushard on May 24, 2017 1:33:44 PM People

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Ep. 39 | Rachel Orston of UserIQ Just Hired a Customer Growth Architect and You Should Too

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Ep. 38 | Donna Weber Says You Can't Scale Customer Success Without Customer Education, And You Should Listen To Her

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Ep. 37 | Bluecore VP of Customer Success Chad Horenfeldt On Hacking Customer Success


Chad Horenfeldt

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Ep. 36 | Ed Powers On Applying Neuroscience In The Customer Journey

Ed Powers has been a practicing Customer Success consultant and community organizer for the past several years in Colorado and recently became Vice President of Customer Success at simPRO, an Australian company making business management software for trade contractors. Ed joined the show to discuss the psychology of Customer Success, applying neuroscience in the customer journey what matters most to Customer Success leaders and practitioners in 2017, and building a Customer Success community based around learning and helping outside Silicon Valley.

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Ep. 35 | Nir Eyal on Products that Help Customers Achieve Outcomes

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Ep. 34 | Tara-Nicholle Nelson on Helping Customers Along Their Journey

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Ep. 33 | Gainsight VP of Marketing Anthony Kennada Says Customer Experience Will Shape The Next Frontier Of B2B Customer Success

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Ep. 32 | Amy Mustoe On Building Customer Success From The Ground Up

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