I have implemented Atlassian solutions for nine years and as a senior technical consultant I have been responsible for implementations at some of the biggest names in Silicon Valley. I am passionate about Atlassian software and have seen the impact across hundreds of project teams whether they are developers or teams responsible for I.T. Service Delivery. I have delivered talks at Atlassian Summit (twice), the Service Desk and I.T. Support Show in London, and at the PTC/User World conference in Los Angeles.