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GoodData Partnership Bolsters TrainingRocket's Reporting and Analytics

Posted by Dan Luebke on Apr 14, 2015 12:00:19 AM

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Topics: Press

ServiceRocket Acquires Learndot Assets; Expands Training and Content Delivery

Posted by Dan Luebke on Jan 21, 2015 3:08:53 AM

PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a provider of training, utilization and support technology and services designed to maximize Customer Success, today announced it has acquired assets of Matygo Educational Incorporated, including the Learndot customer education platform, broadening its SaaS-based training and content offerings to include easily developed, simple, on-demand user training. Matygo Educational Incorporated, based in Vancouver, BC, with offices in San Francisco, developed the Learndot customer education platform, which allows organizations, including startups and small software companies, to easily create courses from existing materials or from scratch, and also allows for easy scale while delivering precise analytics. Terms of the asset purchase agreement were not disclosed.

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Topics: Press

11 Criteria for Selecting an Atlassian Expert Revealed in New White Paper | BusinessWire

Posted by Dan Luebke on Sep 16, 2014 3:09:54 AM

SAN JOSE, Calif.--()--ServiceRocket, a provider of training, support, implementation and tools that enable Customer Success, today released its new white paper entitled “HOW TO SELECT AN EXPERT PARTNER, ATLASSIAN EDITION” which will also be distributed for free at Atlassian Summit, in San Jose, CA this week where ServiceRocket is a Gold Sponsor.

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Topics: Press

Una Entrevista con Nuestro CEO Rob Castaneda | Publimetro

Posted by Dan Luebke on Feb 3, 2014 1:45:38 AM

Robert Castaneda, founder and CEO of ServiceRocket, shares 8 tips to advance in any global labor environment in Publimetro, Santiago, Chile. ServiceRocket operates 5 global offices in Palo Alto, Kuala Lumpur, London, Santiago and Sydney. Learn more about what it's like to work at ServiceRocket.

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Topics: Español, Learning, Ideas, Press

O'Reilly Book: Practical Zendesk Administration is released

Posted by Dan Luebke on Apr 19, 2013 1:41:40 AM

It doesn't matter whether the product is JIRA, Confluence, GreenHopper, or Zendesk, Rocketeers on the CustomWare consulting team will often hear the same story from our customers: "We've started using (insert software product) and already grasp the features, but we don't know whether we're getting the most value from the product."

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Topics: Tech, Zendesk, Press

Announcing Expansion of Plugin Compatibility with Confluence 5

Posted by Dan Luebke on Mar 13, 2013 4:37:50 AM

There's never been a better a better time to be a user or administrator of Atlassian Confluence. With the introduction of Confluence 5, our partner Altassian unveiled an enormous overhaul of their platform's interface which now offers more efficient ways of creating content, among many changes we laid out in our review last week.

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Topics: Add-ons, Atlassian, Confluence, Press

Scaffolding 4.5.0 is released with user-oriented improvements

Posted by Dan Luebke on Dec 4, 2012 12:15:54 AM

Last week CustomWare launched the latest stable version of our most popular Confluence products, Scaffolding 4.5.0, with major improvements to the plugin's editing user interface.

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Topics: Add-ons, Atlassian, Confluence, Press

Security and Encryption Plugin for Confluence - available now!

Posted by Dan Luebke on Nov 4, 2012 11:00:54 PM

Happy users of Confluence, including many of the world's largest companies and organizations, have come to rely on storing and accessing a wide variety of content from within the software. While Confluence is a remarkable tool for easy sharing and collaboration, for many users it is becoming increasingly important to protect and manage the content available within their Confluence instance. So how can users and administrators ensure their content is only being accessed by the intended persons or groups?

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Topics: Add-ons, Atlassian, Confluence, Press

Scaffolding 4.1.0 set to be released- ready for Confluence 4.3!

Posted by Dan Luebke on Aug 31, 2012 5:50:15 AM

Migrating hundreds of customers from versions of Confluence 3.+ to 4.+ over the past few months has made us very excited to announce the latest update to one of our most-praised products, Scaffolding.

Scaffolding, a plugin for Confluence that contains macros for creating 'permanent templates' and editable forms, is one of Atlassian's most popular add-ons. Since its release the plugin has reached nearly 28,000 downloads from Atlassian Marketplace.

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Topics: Add-ons, Atlassian, Confluence, Press

Latest releases of our most popular JIRA plugins

Posted by Dan Luebke on Aug 21, 2012 3:15:23 AM

Over the past several years popular plugins likes Scaffolding, Reporting and Composition have helped Atlassian users identify CustomWare with powerful tools for Confluence. We're happy Confluence users look to us to provide robust features that make their wiki work harder for them.

But did you know CustomWare is an industry-leader for products and services related to Atlassian JIRA? Our status as Atlassian's longest and most-active partner has provided CustomWare with a wealth of experience on wide-ranging products and services related to JIRA. From plugins to support, training and workshops we've mastered it all.

We're proud of the tradition we have providing high-quality plugins, support, training and workshops to our customers who run JIRA. We'd like to share some of our most popular JIRA-related products and services for you to explore and improve your JIRA experience.

Save-the-day JIRA Plugins

Connector for Salesforce.com and JIRA - Update released July 2012

The CustomWare Connector for Salesforce.com and JIRA links and synchronizes Salesforce.com cases and JIRA issues for an integrated experience from either interface.

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Topics: JIRA, Atlassian, Press

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