SAN JOSE, Calif.--(BUSINESS WIRE)--ServiceRocket, a provider of training, support, implementation and tools that enable Customer Success, today released its new white paper entitled “HOW TO SELECT AN EXPERT PARTNER, ATLASSIAN EDITION” which will also be distributed for free at Atlassian Summit, in San Jose, CA this week where ServiceRocket is a Gold Sponsor.

“As an enterprise seeks software that could fundamentally change the way it does business, it needs to select the right software, find the right help to implement it, and be challenged to use that software in ways it never thought possible”

Originally designed to help software developers write and ship better software, Atlassian tools are now being used to impact new realms, such as improving company communication and collaboration, and are expanding from the improvement of existing processes to changing or creating new processes through open collaboration. How an enterprise selects an Atlassian Expert Partner must therefore change. The purpose of this white paper is to provide a selection process and set of criteria that will help an enterprise choose an Atlassian Expert Partner in this changing world.

“As an enterprise seeks software that could fundamentally change the way it does business, it needs to select the right software, find the right help to implement it, and be challenged to use that software in ways it never thought possible,” said Bill Cushard, Content Strategist at ServiceRocket and author of the white paper. “Enterprises should ask different questions when evaluating Atlassian Expert Partners, asking whether an Expert understands its business, whether an Expert will challenge it, and whether the services offered can expand with the customer as it grows.”

ServiceRocket will be distributing the white paper from its booth in the Exhibit Hall at Atlassian Summit, being held at the San Jose Convention Center this week.

The white paper is also available at the ServiceRocket website.

About ServiceRocket

ServiceRocket is a unique Customer Success company focused on ensuring enterprises and users successfully incorporate software into their businesses and lives – so they use it, love it and buy more. Through training, support, implementation, and tools, ServiceRocket creates long-lasting, loyal relationships between software companies, enterprises and their software by delivering these elements to enable customer success. Based in Palo Alto, California, ServiceRocket has global teams in Australia, Chile, Malaysia, the United Kingdom and the United States. Visit www.servicerocket.com for more information.

Contacts

Tanis Communications
Nicole Conley, 408-295-4309 ext. 104
Nicole.conley@taniscomm.com
cell: 831-713-9076