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How this Agile Marketing Team Does Better Sprint Planning with Quick Filters in Jira Software

Posted by Bill Cushard on Jan 17, 2018 6:11:24 PM

If you go into a sprint planning meeting cold, you know it can turn into a free-for-all, aimless meeting that will last twice as long as it should. After all, if your scrum team has been in place for even a few weeks, your backlog could easily have hundreds of issues in it. Maybe thousands. Going through a backlog this large in a sprint planning, without direction or a plan, can lead to an inefficient meeting that could include some members of the team chasing whims and subjective priorities, while others sit in silence wondering when the team will get around to talking about the tasks they will work on. This is no way to run a meeting. 

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Topics: JIRA, Atlassian, Agile, scrum, Agile Marketing, Jira Software, sprint planning

Announcing Connector for Salesforce and Jira Service Desk (Cloud)

Posted by Bill Cushard on Aug 10, 2017 10:40:51 AM

Today we are delighted to launch a new product, Connector for Salesforce and Jira Service Desk (Cloud). This connector focuses on bringing a seamless experience of Salesforce to Jira Service Desk. Your customer service team has direct access to customer information, right from within Jira Service Desk. It automatically finds the matching Contacts, Accounts and other vital information of your customers in Salesforce and directly represents them in your Jira Service Desk request, without hassle. The connector enables your support team to act faster and more efficiently, reduces the friction between your sales team and support team.

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Topics: JIRA, Atlassian, JIRA Service Desk, Customer Service

Shared Services Teams Need Jira Service Desk to Make and Keep Promises

Posted by Kristine Xu on Jul 19, 2017 12:23:47 PM

Since the mid-1980s, organizations have been implementing shared services to improve service levels, reduce costs, and improve controls. According to Deloitte, 80% of Fortune 500 companies such as Ford, Intel, Whirlpool and Allergan use shared services in their operations. Although shared services is not a new concept, many organizations struggle with realizing its full potential. As the Deloitte Shared Services Handbook describes it, "It often seems that where ever you are in your shared services journey, you still have a way to go. But the journey is always easier if you have sorted out the fundamentals."

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Topics: JIRA, Atlassian, JIRA Service Desk, Shared Services, ITIL, Service Management, ITSM, Help Desk

5 business benefits of integrating Confluence and Jira

Posted by Greg Warner on Jan 31, 2017 5:05:00 AM

Getting Confluence and Jira talking to each other brings many benefits to business leaders, not just developers

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Topics: JIRA, Confluence, Integration, Integrating Confluence and JIRA, Developers

The Most Frequently Asked Questions on Connecting Salesforce and Jira

Posted by Dan Luebke on Oct 18, 2016 9:01:00 AM

Our Connector for Salesforce and JIRA is one of the most popular add-ons we've ever built. We're proud of the way the product enables teams to work better together.

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Topics: JIRA, Add-ons, JIRA Tips, Salesforce Connector

5 Reasons Business Leaders Must Look at Modern Work Management Software

Posted by Greg Warner on Sep 22, 2016 3:17:10 PM

Using the right applications to become more agile and innovative is everyone’s business.

Each year businesses invest IT budgets on a range of software tools and applications to manage specific tasks like customer relationships and financial accounting. But what about the process of managing work itself? It’s time to review how well work is managed and the options for modern tools that can deliver a positive outcome for any type of task.

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Topics: JIRA, Atlassian, Service Desk, Service Delivery, Work Management Tools, Work Management Software, Workflow, JIRA Service Desk

Using Scrum for Business Teams.

Posted by Mark Gopez on Nov 24, 2015 9:30:00 AM

How Gliffy's Marketing Team Adopted Agile Methodology (Scrum) to Get More Done - and How You Can Too.

A few weView Webinareks ago, I joined ServiceRocket in a webinar to discuss how Gliffy marketing increases productivity and decreases wasted cycles by incorporating Scrum (Agile) into our project process. However, I didn't cover as much detail in the given hour as I would’ve liked to. I want to follow up with this blog post to discuss estimating projects through story pointing and the various issue types. If you have a shared system for estimations and use the same terminology you’re more likely to deliver not only complete projects, but expectations.

For the sake of reiteration, that this is how we Scrum at Gliffy - this isn’t a prescription for Scrum. You'll find other sources you can compare / contrast and to ultimately create a version of your own. It is after all, being agile!

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Topics: JIRA, JIRA Tips, Agile, marketing, scrum, business teams

Atlassian Summit Day 3 Recap: JIRA for Business Teams Ruled the Day

Posted by Bill Cushard on Nov 10, 2015 5:30:00 AM

Lots of great announcements and sessions at Atlassian Summit on Day 3. A short recap: Atlassian is making a huge visible push toward business teams, Confluence is free in JIRA Service Desk (Whoa!), Resizing columns in Confluence gets huge applause.

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Topics: JIRA, Atlassian, Confluence, Atlassian Summit

Atlassian Summit Day 2 Recap: Software Teams Keynote

Posted by Bill Cushard on Nov 9, 2015 8:44:33 AM

At the end of day 2 of the Atlassian Summit 2015, Eric Wittman, General Manager of Developer Tools at Atlassian delivered the Atlassian for Software Teams Keynote. Here is a collection of backchannel tweets to help tell the back story about what was announced in the keynote.

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Topics: JIRA, Enterprise Software, Atlassian, Atlassian Summit

Interview with Mikey Schott, Coauthor of Practical JIRA Administration

Posted by Bill Cushard on Nov 5, 2015 12:00:00 PM

After my interview with Matt Doar, I had the opportunity to interview Mikey Schott, Technical Consultant and Coauthor of the book, Practical JIRA Administration: Using JIRA Effectively Beyond the Documentation. Mikey Schott contributed entirely new topics to the book to address specific issues he helps JIRA administrators with every day. I caught up with Mikey while he was on the east coast of the U.S., between JIRA training classes.

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Topics: JIRA, JIRA Tips, Atlassian, Atlassian Summit

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