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Knowledge Centered Support (KCS): The Future of Support

As a support Engineer, Danial has come to understand the best ways to resolve issues; in this blog he talks about Knowledge Centered Support, when it comes to play and where it focuses. Want to make your team successful? Read for more!
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No upside to downtime: the good news is you don't have to deal with it at all!

Downtime is expensive! Your company isn’t just dealing with losing time, but also with unhappy customers. You can easily get things back on track but getting a customer back not so much, read more about all the causes of downtime and discover why you should get Data Center right away!
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The 5 things to consider in your Data Center Management Solution

As your company grows, so are your tools, that's why Julia presents 5 things you should consider in your data center management
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Breaking down Atlassian's latest price increase

Atlassian Licenses Price Change for Cloud and Server
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Say "Hello" to Atlassian Community

We will be retiring the ServiceRocket Community on May 26th, 2018, and we will see you at our new apps forums in the Atlassian Community. See you there!
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How this Agile Marketing Team Does Better Sprint Planning with Quick Filters in Jira Software

The ServiceRocket agile marketing team uses quick filters in Jira Software to run more efficient planning meetings.
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