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5 Ways Jira Service Desk Can Replace Your Email Inboxes and Improve Your Life

Posted by Lacey Carlyle on Nov 1, 2017 10:35:52 AM

Countless shared services teams, like help desks, human resources, facilities, and marketing, are supporting employees in medium and large organizations using a general email inbox, and wonder why they struggle to know whether they are providing the service that employees expect. One of the biggest "mind blown" moments I have seen in my consulting work is when I help teams transition from using email inboxes to using Jira Service Desk for taking employee service requests. I have repeatedly heard:

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Topics: Atlassian, JIRA Service Desk, Shared Services, Help Desk, SLA, Service Level Agreements

Shared Services Teams Need Jira Service Desk to Make and Keep Promises

Posted by Kristine Xu on Jul 19, 2017 12:23:47 PM

Since the mid-1980s, organizations have been implementing shared services to improve service levels, reduce costs, and improve controls. According to Deloitte, 80% of Fortune 500 companies such as Ford, Intel, Whirlpool and Allergan use shared services in their operations. Although shared services is not a new concept, many organizations struggle with realizing its full potential. As the Deloitte Shared Services Handbook describes it, "It often seems that where ever you are in your shared services journey, you still have a way to go. But the journey is always easier if you have sorted out the fundamentals."

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Topics: JIRA, Atlassian, JIRA Service Desk, Shared Services, ITIL, Service Management, ITSM, Help Desk

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