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Just Shipped! - The Scaffolding REST API

Posted by Azwandi Aris on Jun 28, 2017 10:39:01 AM

From basic and simple utilities to sophisticated power tools for Confluence, we are passionate about giving our users the tools they need to get their job done. 2000 businesses are already using Scaffolding, across multiple industries like banking, automotive, aerospace, higher education, telecommunication, biotechnology and entertainment. We are constantly amazed by the profound solutions our Scaffolding users come up with using Scaffolding's forms and templating capabilities. Thank you for your votes, ideas and feedback -- Scaffolding has just gotten better.

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Topics: Tools for Success, Add-ons, Atlassian, Apps

ServiceRocket’s Path to Knowledge

Posted by Peter John Marquez on Mar 10, 2017 11:00:00 AM

Before I could finish my sentence, someone interrupted, “We need to know how many people have read a page.”

I’d come to this Atlassian user group to ask users how they manage Confluence and JIRA system health. My goal was to promote use cases for ServiceRocket’s TrustedAdvisor product.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Tracking Workplace Adoption Just Got Easier -- and More Visual

Posted by Peter John Marquez on Mar 2, 2017 6:01:00 AM

Smart companies connect, communicate and collaborate with Workplace by Facebook. The popular platform is changing how businesses get things done -- in the office and in the field.

Wherever your people work, mapping your organization just got easier with Org Chart for Workplace. Org Chart is an add-on by ServiceRocket that automatically draws a structured and dynamic real-time visualization of your workforce based on Workplace user information.

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Topics: Add-ons, Workplace by Facebook, Workplace

Solving the 4 Biggest Productivity Challenges for Confluence Users

Posted by Peter John Marquez on Feb 16, 2017 9:52:57 AM

Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.

Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.

Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

The Best Way to Deliver and Track Content in Confluence

Posted by Peter John Marquez on Feb 8, 2017 2:08:43 PM


Knowledge Pathways for Confluence is available on the ServiceRocket and Atlassian marketplaces for evaluation and purchase. With this tool, content owners and admins can now confirm that users are receiving and reading content they need in Confluence. Users can easily understand what content they’ve been asked to review and the steps to completion.  

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Roadmap and New Products from the ServiceRocket Add-ons Team

Posted by Peter John Marquez on Dec 5, 2016 3:59:30 PM

We’re excited about many things on our Add-ons roadmap so we decided to share a glimpse into what we're working on.

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Topics: Add-ons, Atlassian

Announcing Price Increases on Select Atlassian Add-ons

Posted by Peter John Marquez on Nov 9, 2016 4:02:21 PM

As of January 1st, 2017 prices of select ServiceRocket Atlassian on-premises, non-cloud Add-on Products will be increased.

ServiceRocket is excited about how future versions of our existing on-premises add-ons and new product introductions in 2017 will serve the Atlassian community. We are committed to making Atlassian users more productive, capable and accomplished. This price increase reflects that commitment and supports the increasing cost of developing, maintaining and delivering best-of-breed products.

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Topics: Add-ons

The Most Frequently Asked Questions on Connecting Salesforce and Jira

Posted by Dan Luebke on Oct 18, 2016 9:01:00 AM

Our Connector for Salesforce and JIRA is one of the most popular add-ons we've ever built. We're proud of the way the product enables teams to work better together.

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Topics: JIRA, Add-ons, JIRA Tips, Salesforce Connector

How to Build Beautiful Page and Space Experiences in Atlassian Confluence

Posted by Dan Luebke on Nov 19, 2015 1:36:55 PM

Atlassian Confluence is great - but what if your pages and spaces could do more?

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Topics: Add-ons, Atlassian, Confluence

How to Secure (Almost) Anything in Confluence

Posted by Dan Luebke on Oct 27, 2015 1:30:22 PM

So you have a passwords, customer and employee information, competitive secrets, financial data and precious cat photos in your Confluence wiki? How do you protect such data from prying eyes, hackers or just someone stumbling through the depths of your Confluence? You use Security and Encryption for ConfluenceRob Castaneda and Jesse Miller sat down for an Under the Dome session to talk about the purpose and use cases for this important Confluence add-on and demonstrating how the add-on works.
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Topics: Tools for Success, Add-ons, Atlassian, Confluence

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