Change is hard. Even with something that seems so easy to use, and especially when it comes to implementing new technology that promises to change the way a company works. When it comes to running a successful Workplace by Facebook implementation, taking deliberate care to address specific issues can overcome the inevitable obstacles that arise in any software deployment. After all, employees have developed habits working in the current way and anything that disrupts those habits will meet resistance.
At the end of day 2 of the Atlassian Summit 2015, Eric Wittman, General Manager of Developer Tools at Atlassian delivered the Atlassian for Software Teams Keynote. Here is a collection of backchannel tweets to help tell the back story about what was announced in the keynote.
This is a strange question, I know as there doesn't seem to a link between the three. But let's set the scene. In my previous working life I was head of an IT Strategy Group for a large multinational Bank. The exciting part of my job was trying to find technologies that helped solve business challenges, or finding new and innovative ways to use existing technologies to solve business needs that the technologies were not designed for.
I have been a huge fan of Geoffrey Moore's work since I first read Crossing the Chasm and The Gorilla Game during the dot com boom and bust of the late 90s and early 2000s. I was fortunate to have the chance to interview Moore and our founder/CEO, Rob Castaneda during one of our recent Under the Dome talks on August 11, 2015. In between the fun moments, we talked about crossing the chasm as it relates to enterprise software deployment, adoption, and customer success.
Once again, it is time for Dreamforce and ServiceRocket is excited to announce that we will return to the Atlassian booth in the DevZone to talk about two of our favorite software product: Salesforce and JIRA. We love talking to engineers and support professionals about building and servicing enterprise products. We love it so much, we developed an Add-On to connect users in Salesforce with users in JIRA so each has a more complete view of what is going on with customers.
It is an understatement to say that enterprise software is not known for being user-friendly. However, enterprise software user experiences may be getting a bad rap. According to a recent Capterra report, 71% of users really like their CRM. Frankly, I am not sure whether this is a good number, but when you compare it to other studies of the success of software implementations it seems like a very good number.
In any organization, sharing knowledge is incredibly vital to achieving to the process of collaboration and to improving performance. However, it's easy to come across conflict. When you don't have the proper tools (or culture for that matter) to efficiently create, store, organize and share knowledge, it becomes hard for everyone to be a part of that collaboration. But there's a way to solve the problem — creating a knowledge-sharing network.
Global communication is hard for any company to wrap its head around, especially when considering the daunting task of handling communications across time zones, countries, cultures and teams. Thus, a fear develops in global organizations — that no matter how much effort they put in, they will never be able to achieve the same level of collaboration that small organizations can where everyone is in the same building. But despite the troubles that companies encounter with global communication — such as confusion, disorganization, miscommunication and unproductive collaboration — the belief that it is not possible to achieve ultimate collaboration is false. Any company, even those with locations around the world, can achieve efficient communication if the right goals are set and the right tools are used to help accomplish them.
True collaboration begins when tools are synced with culture. However, it isn't so easy to immediately switch into a collaborative mindset. While employees might have an enterprise social network and other tools to "collaborate," it's difficult to execute proper strategies that will eventually lead to success. In fact, according to an article on CMSWire, 77 percent of employees never use their enterprise social network, and only 3 percent use it once each day.
Training is the Key to Desirable Software
co-authored by Bill Cushard (@billcush)
Imagine your customer staring blankly at the computer screen. At your software application. His eyes are darting back and forth between icons, thinking to himself, "Now, which feature was it that allows you to view all screens simultaneously?" His fingers fall flat on the keyboard and suddenly, the whir of his space heater sounds louder than ever. The biggest project of the fiscal year rests in his trembling hands. "You've got to figure this out," he repeats to himself.