At ServiceRocket we’re committed to learning and believe that with a little help organizations can often get more out of the tools they already have.
Before I could finish my sentence, someone interrupted, “We need to know how many people have read a page.”
I’d come to this Atlassian user group to ask users how they manage Confluence and JIRA system health. My goal was to promote use cases for ServiceRocket’s TrustedAdvisor product.
Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.
Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.
Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.
Knowledge Pathways for Confluence is available on the ServiceRocket and Atlassian marketplaces for evaluation and purchase. With this tool, content owners and admins can now confirm that users are receiving and reading content they need in Confluence. Users can easily understand what content they’ve been asked to review and the steps to completion.
Getting Confluence and Jira talking to each other brings many benefits to business leaders, not just developers
Lots of great announcements and sessions at Atlassian Summit on Day 3. A short recap: Atlassian is making a huge visible push toward business teams, Confluence is free in JIRA Service Desk (Whoa!), Resizing columns in Confluence gets huge applause.
Executive teams in any business care about the numbers and growing the business. We all know this. Some of us have even read Ram Charan's book, What the CEO Wants You to Know, which explains five business drivers that CEOs want everyone in the business to understand. These are a top priority in any business. A close second in priority is communication because the only way an executive team can get everyone in an organization to understand the key drivers of the business is through effective communication.