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Announcing Learndot Pathways for Atlassian Confluence

Posted by Aidin Mahmoodi on Oct 4, 2017 5:09:30 AM

At ServiceRocket we’re committed to learning and believe that with a little help organizations can often get more out of the tools they already have.

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Topics: Atlassian, Confluence, Learndot

ServiceRocket’s Path to Knowledge

Posted by Peter John Marquez on Mar 10, 2017 11:00:00 AM

Before I could finish my sentence, someone interrupted, “We need to know how many people have read a page.”

I’d come to this Atlassian user group to ask users how they manage Confluence and JIRA system health. My goal was to promote use cases for ServiceRocket’s TrustedAdvisor product.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Solving the 4 Biggest Productivity Challenges for Confluence Users

Posted by Peter John Marquez on Feb 16, 2017 9:52:57 AM

Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.

Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.

Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

The Best Way to Deliver and Track Content in Confluence

Posted by Peter John Marquez on Feb 8, 2017 2:08:43 PM


Knowledge Pathways for Confluence is available on the ServiceRocket and Atlassian marketplaces for evaluation and purchase. With this tool, content owners and admins can now confirm that users are receiving and reading content they need in Confluence. Users can easily understand what content they’ve been asked to review and the steps to completion.  

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

5 business benefits of integrating Confluence and Jira

Posted by Greg Warner on Jan 31, 2017 5:05:00 AM

Getting Confluence and Jira talking to each other brings many benefits to business leaders, not just developers

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Topics: JIRA, Confluence, Integration, Integrating Confluence and JIRA, Developers

Employee Retention: Why Companies Desperately Need Internal Blogging

Posted by Sarah E. Brown on Jul 7, 2016 9:49:17 AM

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Topics: Atlassian, Confluence, Employee Engagement, Harvard Business Review, Internal Blogging, Transparency

How to Build Beautiful Page and Space Experiences in Atlassian Confluence

Posted by Dan Luebke on Nov 19, 2015 1:36:55 PM

Atlassian Confluence is great - but what if your pages and spaces could do more?

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Topics: Add-ons, Atlassian, Confluence

Atlassian Summit Day 3 Recap: JIRA for Business Teams Ruled the Day

Posted by Bill Cushard on Nov 10, 2015 5:30:00 AM

Lots of great announcements and sessions at Atlassian Summit on Day 3. A short recap: Atlassian is making a huge visible push toward business teams, Confluence is free in JIRA Service Desk (Whoa!), Resizing columns in Confluence gets huge applause.

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Topics: JIRA, Atlassian, Confluence, Atlassian Summit

How to Secure (Almost) Anything in Confluence

Posted by Dan Luebke on Oct 27, 2015 1:30:22 PM

So you have a passwords, customer and employee information, competitive secrets, financial data and precious cat photos in your Confluence wiki? How do you protect such data from prying eyes, hackers or just someone stumbling through the depths of your Confluence? You use Security and Encryption for ConfluenceRob Castaneda and Jesse Miller sat down for an Under the Dome session to talk about the purpose and use cases for this important Confluence add-on and demonstrating how the add-on works.
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Topics: Tools for Success, Add-ons, Atlassian, Confluence

Does Your Executive Team Have A Communications Dashboard in Confluence?

Posted by Bill Cushard on Oct 26, 2015 3:38:14 PM

Executive teams in any business care about the numbers and growing the business. We all know this. Some of us have even read Ram Charan's book, What the CEO Wants You to Know, which explains five business drivers that CEOs want everyone in the business to understand. These are a top priority in any business. A close second in priority is communication because the only way an executive team can get everyone in an organization to understand the key drivers of the business is through effective communication.

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Topics: Atlassian, Confluence, communication, Reporting

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