Customer Success teams already have an array of software solutions at their disposal to increase renewals, customer lifetime value (CLTV) and mitigate churn. Gainsight, Salesforce, Learndot, and other platforms are indispensable for driving successful customer outcomes. But these tools leave a notable gap in the realm of day-to-day workflow and productivity. Many Customer Success teams are mired in email, stuck playing phone tag, and are struggling to communicate effectively with customers, among their own teams, and across other company departments and with their leadership teams. Customer Success teams need a better way to conduct the actual work of enabling success for their customers that still happens mostly outside the aforementioned platforms.
Using the right applications to become more agile and innovative is everyone’s business.
Each year businesses invest IT budgets on a range of software tools and applications to manage specific tasks like customer relationships and financial accounting. But what about the process of managing work itself? It’s time to review how well work is managed and the options for modern tools that can deliver a positive outcome for any type of task.