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4 Ways Customer Success Teams Can Solve Big Challenges with Workplace By Facebook

Posted by Sarah E. Brown on Oct 17, 2016 1:48:00 PM

Customer Success teams already have an array of software solutions at their disposal to increase renewals, customer lifetime value (CLTV) and mitigate churn. Gainsight, Salesforce, Learndot, and other platforms are indispensable for driving successful customer outcomes. But these tools leave a notable gap in the realm of day-to-day workflow and productivity. Many Customer Success teams are mired in email, stuck playing phone tag, and are struggling to communicate effectively with customers, among their own teams, and across other company departments and with their leadership teams. Customer Success teams need a better way to conduct the actual work of enabling success for their customers that still happens mostly outside the aforementioned platforms.

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Topics: Customer Success, collaboration, Work Management Software, Workplace by Facebook, Future of Work

Why email should not be used for work management

Posted by Greg Warner on Oct 5, 2016 5:00:00 AM

Email is ubiquitous and important, but let’s not depend on it for tasks it wasn’t designed for.

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Topics: collaboration, Work Management Tools, Work Management Software, Email, JIRA Service Desk

5 Reasons Business Leaders Must Look at Modern Work Management Software

Posted by Greg Warner on Sep 22, 2016 3:17:10 PM

Using the right applications to become more agile and innovative is everyone’s business.

Each year businesses invest IT budgets on a range of software tools and applications to manage specific tasks like customer relationships and financial accounting. But what about the process of managing work itself? It’s time to review how well work is managed and the options for modern tools that can deliver a positive outcome for any type of task.

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Topics: JIRA, Atlassian, Service Desk, Service Delivery, Work Management Tools, Work Management Software, Workflow, JIRA Service Desk

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