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5 innovative ways to improve internal communications

Posted by Julia Borgini on Mar 7, 2018 9:00:00 AM

"We haven’t sent an organization-wide email in months," Kirsty Traill, VP of Customers at Hootsuite

This comment was music to my ears. The last large company I worked for had locations across the country and around the world, so dealing with those mass announcement emails was a pain. There was always that one person who 'replied all', thereby starting off an email chain that lasted for days and you just couldn't get off of.

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Topics: Leadership, Internal Blogging, Workplace by Facebook, Workplace, Facebook, Future Workplace, Communications, Bots, Team Oriented, Internal Communication, Company Culture

[Infographic] When Work Bots, Chat Apps, and People Collide

Posted by Bill Cushard on Dec 6, 2017 9:19:15 PM

Kevin Johnson, president and chief executive officer of Starbucks, took the stage at the 2017 annual shareholder meeting. During the part of the presentation when he talked about company initiatives, Johnson raised a question Starbucks has been working on. "How can we better connect with our store managers, and how can we help store managers create community amongst each other?" The answer to both of these questions lies in the decision to implement Workplace by Facebook at Starbucks in January 2017

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Topics: Workplace by Facebook, Facebook, Communications, AI, Bots, chatbots, Talk Social to Me

To Kill Or Not to Kill Email Is Not That Interesting

Posted by Bill Cushard on Mar 16, 2017 9:57:16 AM

As has been said by futurists and Silicon Valley hipsters, "Email is where good ideas go to die." But so far, email is still here (so are plenty of good ideas, by the way), and it seems to be as strong as ever. Arguments about whether email is good or bad or whether it should be eliminated or remain forever can been seen carried out in the press and on blogs with a simple Google search. And as the existential debate about email rages on, a rare clear voice emerged last fall at WebSummit 2016. Sean Ryan, VP of Workplace by Facebook strolled on past the debate by saying the argument is not that interesting. "Email is going to die anyway. Anyone with teenagers knows this. They don't use email."

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Topics: collaboration, Email, Workplace by Facebook, Workplace, Facebook, Sean Ryan

The Best Way To Create The Future Workplace Is To Design It

Posted by Bill Cushard on Nov 9, 2016 1:21:33 PM

On October 18, 2016, Sondre Rasch, founder of Konsus, a labor market startup, wrote a piece for TechCrunch that he called, The future of work manifesto. The premise of his manifesto is that the way we work today is beginning a massive transformation, much like the transition from an agricultural to an industrial age of working......and this wave is just getting started.

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Topics: collaboration, Workplace by Facebook, Workplace, Facebook, Future of Work

Using Workplace by Facebook to plan a technology conference

Posted by Bill Cushard on Oct 26, 2016 1:23:21 PM

Fall is tech conference season in Silicon Valley, and the biggest conference for ServiceRocket is the Atlassian Summit, which occurred the week of October 10 in San Jose, CA. We have participated in Summit since the very first one almost ten years ago. This year, as participation grew, we wanted to improve how we planned, organized, executed, and recapped our participation. We also wanted to maximizing participation in the conference, even with employees who could not attend in person. We used the Events feature in Workplace by Facebook to engage the team participating in the conference and employees around the world who could not attend. 

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Topics: Events, Atlassian, Silicon Valley, Atlassian Summit, Conferences, Workplace by Facebook, Workplace, Facebook

Recap: The World’s First Workplace by Facebook User Group

Posted by Bill Cushard on Oct 20, 2016 5:57:12 PM

On Wednesday, October 19, 2016, the world’s first Workplace by Facebook User Group took place at ServiceRocket headquarters in Palo Alto, CA. The topic for the first meeting was “Why Workplace.” Rob Castaneda, founder and CEO of ServiceRocket hosted an open and engaging discussion with special guest, Ursula Llabres, Head of Customer Success, Americas for Workplace by Facebook.
Rob kicked off the discussion with a brief summary of his article,  Why Workplace by Facebook will win, in which he argues that Workplace represents the first communications platform that focuses on a mobile-first workforce of employees who do not sit at a desk all day long and in some cases do not have email. It is the first tool that has the promise of connecting all employees, not just white collar workers. 
That is a huge change in employee communications and collaboration. 

Email? It's useful from some things

Rob asked Ursula how often she uses email at Facebook when communicating with her team. Ursula responded with, “Zero. Almost Zero. I mean, not at all."
Rob then shares his email stats, stating that he used a tool called Gmail Meter to measure his email use. In the first full month using Workplace, Rob’s volume of internal email dropped nearly 30%. And without even trying. For Rob, email has become his foreign affairs department…a means for communicating with the outside world. 
But Ursula then challenged even that assumption that email must be used for communicating with people outside of a company's domain (customers, partners, vendors, suppliers, etc), introducing the concept of multi-company groups.
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Topics: collaboration, Workplace by Facebook, Facebook, Future of Work

The Anatomy of a Successful Workplace by Facebook Implementation

Posted by Bill Cushard on Oct 13, 2016 5:02:00 AM

Change is hard. Even with something that seems so easy to use, and especially when it comes to implementing new technology that promises to change the way a company works. When it comes to running a successful Workplace by Facebook implementation, taking deliberate care to address specific issues can overcome the inevitable obstacles that arise in any software deployment. After all, employees have developed habits working in the current way and anything that disrupts those habits will meet resistance.

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Topics: Enterprise Software, Software Adoption, Leadership, Workplace by Facebook, Implementation, Facebook

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