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4 Ways Training Can Make Enterprise Software More Addictive

Posted by Karen Wang on Jul 13, 2015 11:41:00 AM

Training is the Key to Desirable Software

co-authored by Bill Cushard (@billcush)

Imagine your customer staring blankly at the computer screen. At your software application. His eyes are darting back and forth between icons, thinking to himself, "Now, which feature was it that allows you to view all screens simultaneously?" His fingers fall flat on the keyboard and suddenly, the whir of his space heater sounds louder than ever. The biggest project of the fiscal year rests in his trembling hands. "You've got to figure this out," he repeats to himself.

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Topics: Customer Success, Enterprise Software, Training

3 Common Mistakes In Software Training Design

Posted by Bill Cushard on Jul 7, 2015 1:14:00 PM

On May 22, 2015, I participated in an Ask Me Anything on Inbound.org. The questions focused on how to design enterprise software training and how cloud-based, software-as-a-service (SaaS) companies can use that training to improve outcomes and customer success. There were many great questions from a wide variety of professionals seeking to improve training to help customers get more out of their software. 

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Topics: Customer Success, Building Customer Training, Training

How Docker Flipped the Software Training Classroom at Dockercon

Posted by Bill Cushard on Jul 2, 2015 3:21:00 AM

by Bill Cushard (@billcush)

If you have heard of Khan Academy, Coursera, or any of the other self-learning sites or massive open online courses (MOOCs), you have likely heard of the concept of the "flipped classroom". The flipped classroom is a widely debated topic in academic and corporate learning circles. A flipped classroom is a learning method that includes students watching lectures or otherwise learning concepts on their own, then attending a class during which most of the time is spent applying what was learned in self-paced study. The idea is to spend more time in class on high value activities such as exercises and "real" work, as opposed to watching lectures.

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Topics: Tech, Support, Learning, Training

Dockercon Conference Backchannel and Curated Resources

Posted by Bill Cushard on Jun 24, 2015 3:52:00 AM

by Bill Cushard (@BillCush)

The purpose of this post is to assemble resources shared in the Backchannel at Dockercon, which was held in San Francisco on June 22 and 23, 2015.

I will be updating this post as new resources come in. If you have resources to share, please tweet a link using #Dockercon and mention ServiceRocket. I’ll be sure to add it.

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Topics: Tech, Start-ups, Training

Software Training Should Focus on Outcomes, Not Features

Posted by Bill Cushard on Jun 5, 2015 1:35:03 AM

by Bill Cushard (@billcush)

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Topics: Enterprise Software, Training, Enterprise Software Training Series

4 Ways to Make Teaching Complex Software Easier

Posted by Bill Cushard on Jun 4, 2015 7:33:41 AM

by Bill Cushard (@billcush)

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Topics: Training, Enterprise Software Training Series

Taking the Training Wheels Off With Insights: GoodData and ServiceRocket’s Partnership

Posted by Guest Author on Apr 13, 2015 11:50:38 PM

by Ray Light (@bigrayl), Director of Training (GoodData)

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Topics: TrainingRocket Blog by ServiceRocket, Training, Enterprise Software Training Series

Training is Customer Success - Panel Video

Posted by Dan Luebke on Mar 18, 2015 8:06:31 AM

by Daniel Luebke (@danieljluebke)

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Topics: Customer Success, TrainingRocket Blog by ServiceRocket, Training is Customer Success, Training

Scenes from "Training is Customer Success", February 2015

Posted by Dan Luebke on Mar 13, 2015 4:47:20 AM

by Daniel Luebke (@danieljluebke)

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Topics: Customer Success, TrainingRocket Blog by ServiceRocket, Training is Customer Success, Enterprise Software, Training

Announcing an Industry Expert Panel for "Training is Customer Success"

Posted by Dan Luebke on Feb 23, 2015 3:11:38 AM

by Daniel Luebke (@danieljluebke)

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Topics: Customer Success, TrainingRocket Blog by ServiceRocket, Training, Enterprise Software Training Series

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