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4 Ways Customer Success Teams Can Solve Big Challenges with Workplace By Facebook

Posted by Sarah E. Brown on Oct 17, 2016 1:48:00 PM

Customer Success teams already have an array of software solutions at their disposal to increase renewals, customer lifetime value (CLTV) and mitigate churn. Gainsight, Salesforce, Learndot, and other platforms are indispensable for driving successful customer outcomes. But these tools leave a notable gap in the realm of day-to-day workflow and productivity. Many Customer Success teams are mired in email, stuck playing phone tag, and are struggling to communicate effectively with customers, among their own teams, and across other company departments and with their leadership teams. Customer Success teams need a better way to conduct the actual work of enabling success for their customers that still happens mostly outside the aforementioned platforms.

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Topics: Customer Success, collaboration, Work Management Software, Workplace by Facebook, Future of Work

4 Ways Training Can Make Enterprise Software More Addictive

Posted by Karen Wang on Jul 13, 2015 11:41:00 AM

Training is the Key to Desirable Software

co-authored by Bill Cushard (@billcush)

Imagine your customer staring blankly at the computer screen. At your software application. His eyes are darting back and forth between icons, thinking to himself, "Now, which feature was it that allows you to view all screens simultaneously?" His fingers fall flat on the keyboard and suddenly, the whir of his space heater sounds louder than ever. The biggest project of the fiscal year rests in his trembling hands. "You've got to figure this out," he repeats to himself.

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Topics: Customer Success, Enterprise Software, Training

3 Common Mistakes In Software Training Design

Posted by Bill Cushard on Jul 7, 2015 1:14:00 PM

On May 22, 2015, I participated in an Ask Me Anything on Inbound.org. The questions focused on how to design enterprise software training and how cloud-based, software-as-a-service (SaaS) companies can use that training to improve outcomes and customer success. There were many great questions from a wide variety of professionals seeking to improve training to help customers get more out of their software. 

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Topics: Customer Success, Building Customer Training, Training

How to Kickstart your Customer Success Strategy

Posted by Guest Author on Jul 1, 2015 6:56:00 AM

A guest post by Claire Emilie Lecocq (@AirCall)

According to Lincoln Murphy, customer success is all about helping your customers reach a desired outcome and ultimately participate in their success. It implies understanding what your customers want to achieve, and how they want to achieve it, in order to truly meet their expectations. How do you do it, you might ask? That’s simple: go talk to your customers.

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Topics: Customer Success, Tech, eLearning, Support

Introducing The Ultimate Guide To Gainsight's Pulse Conference 2015

Posted by Sarah E. Brown on Apr 23, 2015 4:05:15 AM

by Sarah E. Brown, (@SEBMarketing)

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Topics: Customer Success, Events, Pulse

Training is Customer Success - Panel Video

Posted by Dan Luebke on Mar 18, 2015 8:06:31 AM

by Daniel Luebke (@danieljluebke)

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Topics: Customer Success, TrainingRocket Blog by ServiceRocket, Training is Customer Success, Training

Scenes from "Training is Customer Success", February 2015

Posted by Dan Luebke on Mar 13, 2015 4:47:20 AM

by Daniel Luebke (@danieljluebke)

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Topics: Customer Success, TrainingRocket Blog by ServiceRocket, Training is Customer Success, Enterprise Software, Training

Training is Customer Success | The Social Story

Posted by Dan Luebke on Feb 27, 2015 6:11:51 AM

On the morning of Feb. 27th ServiceRocket brought together a community of training and customer success leaders to share our vision for the future of learning software.
In a relaxed setting in downtown Palo Alto, the audience heard from a panel of customer success advocates, including leadership from Bluenose, Gainsight, Preact and Totango.
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Topics: Customer Success, Events, Training is Customer Success

Announcing an Industry Expert Panel for "Training is Customer Success"

Posted by Dan Luebke on Feb 23, 2015 3:11:38 AM

by Daniel Luebke (@danieljluebke)

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Topics: Customer Success, TrainingRocket Blog by ServiceRocket, Training, Enterprise Software Training Series

The Future of Learning: Training is Customer Success

Posted by Rob Castaneda on Feb 5, 2015 1:45:35 AM

Software companies are changing the world and innovating at a rapid pace. Teaching customers how to use software is more important than ever. Training is Customer Success.

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Topics: Customer Success, Events, TrainingRocket Blog by ServiceRocket, Training is Customer Success, Training

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