Introducing a more collaborative support experience

Posted by Aidin Mahmoodi on March 01, 2018

Good things are on the way

"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." ~ Jeff Bezos 

One of the moral pillars of our business at ServiceRocket is "Delighting the Customers". We have built a culture of empathy and made our customers' genuine happiness and satisfaction our main mission. It goes beyond just a company value -- it is about believing in our products, our people, and our ability to help our customers achieve success.

What's new?

Taking another step towards this goal, we are introducing a few improvements to our ServiceRocket apps community.

To begin this journey, we are migrating our customer support platform from to Jira Service Desk. This enables us to provide you with a better, more collaborative support experience.

What to expect?

While we make this transition over the next few weeks, here's what to expect if you have an ongoing support case with us:

  • Your account will be automatically created in our new system
  • You will receive an email with the subject: "[ServiceRocket Support] Welcome to ServiceRocket Support"
  • Click on the hyperlink "Visit the portal"
  • Enter your password and confirm your account

For users without an account, you can always sign up by navigating to ServiceRocket Apps Support portal. Simply click on "Sign up for an account" and follow the instructions.

If you're having any issue and looking for a solution or you need to raise a support request, we encourage you to check out our new support page. 

Topics: Customer Success, Tools for Success, Support, Apps

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