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The Most Frequently Asked Questions on Connecting Salesforce and Jira

Posted by Dan Luebke on Oct 18, 2016 9:01:00 AM

Our Connector for Salesforce and JIRA is one of the most popular add-ons we've ever built. We're proud of the way the product enables teams to work better together.

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Topics: JIRA, Add-ons, JIRA Tips, Salesforce Connector

Using Scrum for Business Teams.

Posted by Mark Gopez on Nov 24, 2015 9:30:00 AM

How Gliffy's Marketing Team Adopted Agile Methodology (Scrum) to Get More Done - and How You Can Too.

A few weView Webinareks ago, I joined ServiceRocket in a webinar to discuss how Gliffy marketing increases productivity and decreases wasted cycles by incorporating Scrum (Agile) into our project process. However, I didn't cover as much detail in the given hour as I would’ve liked to. I want to follow up with this blog post to discuss estimating projects through story pointing and the various issue types. If you have a shared system for estimations and use the same terminology you’re more likely to deliver not only complete projects, but expectations.

For the sake of reiteration, that this is how we Scrum at Gliffy - this isn’t a prescription for Scrum. You'll find other sources you can compare / contrast and to ultimately create a version of your own. It is after all, being agile!

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Topics: JIRA, JIRA Tips, Agile, marketing, scrum, business teams

Interview with Mikey Schott, Coauthor of Practical JIRA Administration

Posted by Bill Cushard on Nov 5, 2015 12:00:00 PM

After my interview with Matt Doar, I had the opportunity to interview Mikey Schott, Technical Consultant and Coauthor of the book, Practical JIRA Administration: Using JIRA Effectively Beyond the Documentation. Mikey Schott contributed entirely new topics to the book to address specific issues he helps JIRA administrators with every day. I caught up with Mikey while he was on the east coast of the U.S., between JIRA training classes.

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Topics: JIRA, JIRA Tips, Atlassian, Atlassian Summit

Interview with Matt Doar, Author of Practical JIRA Administration 4th Update

Posted by Bill Cushard on Nov 5, 2015 9:50:33 AM

Recently, I sat down with Matt Doar, Chief Toolsmith at ServiceRocket and author of the O'Reilly book, Practical JIRA Administration: Using JIRA Effectively Beyond the Documentation. Matt, and co-author Mikey Schott just released the 4th update of the book to address updates to JIRA version 7. Not only is the book updated to reflect changes to JIRA, but entirely new topics have been added, thanks to contributions from Mikey Schott.

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Topics: JIRA, JIRA Tips, Atlassian, Atlassian Summit, Book

Knowledge Base Integration with Service Desk

Posted by Suha Saya on Jun 30, 2015 6:03:00 AM

by Suha Saya (@suhasaya)

The cry for help: How to better your system of service

As an employee, you've been trying to get in touch with human resources about the mistake you realized you made on your last timesheet, but because of the anonymous response system that you are forced to confront, you know you won’t be getting an answer any time soon. You contact the anonymous human resources email address anyway in hopes that someone will notice your cry for help.

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Topics: JIRA, Support, JIRA Tips

JIRA and the Locked Room Mystery

Posted by Matt Doar on Feb 6, 2015 1:25:22 AM

by Matt Doar (@mdoar)

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Topics: JIRA, JIRA Tips, Enterprise Software, Atlassian

How Using Markup in JIRA Comments Will Transform Your Issues

Posted by Mikey Schott on Jan 14, 2015 1:59:13 AM

DJ JIRA Goes "Wiki Wiki Wiki Markup"

by Mikey Schott, ServiceRocket Technical Consultant

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Topics: JIRA, Add-ons, JIRA Tips, Atlassian

JIRA Administration - Advantages of Using Project Roles

Posted by Bill Cushard on Dec 30, 2014 9:03:37 PM

Project Roles in JIRA are a great way to manage what users can and cannot do in a project. Most of us just create groups, add users to certain groups, and think that is the way to do it. This is not necessarily a good idea. In many cases, it is best to use Project Roles in JIRA. In this JIRA Administration tutorial, you will learn why you should use Project Roles in JIRA and how to set them up.

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Topics: JIRA, JIRA Tips, Atlassian

JIRA Administration - Configuring Different Issue Types for Each Project

Posted by Bill Cushard on Dec 29, 2014 9:00:17 PM

Not all projects are the same. For example, you will have different issues to track for software development projects versus IT support projects versus HR projects. This is obvious, right? It is. But if we know it is obvious, why don't more JIRA Administrators create Issues Types in JIRA Projects that match the particular needs of each project. Configuring and customizing issue types is a fundamental JIRA Administration function that should be mastered. If you customize issues types for each project, with fields and values and speak the language of that particular team, you will have happier end users and JIRA adoption will increase dramatically.

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Topics: JIRA, JIRA Tips, Atlassian

JIRA Administration: Troubleshooting an End User Notification Problem

Posted by Bill Cushard on Dec 28, 2014 8:50:16 PM

There will be times when users report that they are not receiving email notifications in JIRA. It can quickly become tiresome to run through all of your troubleshoot steps inspecting the notification scheme configuration and even having the customer check their spam folders or email filters or even their deleted items folder. This type of troubleshooting can be a drag. But luckily, you can use the Notification Helper in JIRA to find out why a user may not be receiving notifications. What a beautiful thing. In this ServiceRocket JIRA Administration tutorial, you will learn how to troubleshoot notification problems in JIRA using the Notification Helper.

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Topics: JIRA, JIRA Tips, Atlassian

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