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JIRA Tips: Cascading Select Fields and the Evolution of JIRA

Tips for using Cascading Select Lists with gadget, for searches and queries, or to build workflows and mappings
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5 of the Best SLA Metrics of High Performing Service Desks

We've gathered five service level agreement (SLA) metrics that a high performing service desk should measure regularly. Share yours in the comments!
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How to monitor Atlassian apps in real-time without expensive APM tools

Ever wondered if there's an easy and FREE way to monitor your Atlassian Tools? Samuel Gatica brings us a How-To blog, so that you can comfortably do this in no time! Take a look!
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How to Create an Editorial Calendar in Jira on a Kanban Board

You can really use Jira for everything. what about using it for an editorial calendar? that's possible too, learn how you can have everything done in Jira!
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Jira Service Desk Is Not Just for Help Desks: The Marketing Team Use Case

Jira Service Desks is not only meant for customer service, think about it, many teams in you company deliver services internally like HR, Legal, Purchases and even Marketing. Bill Cushard, author of "The Art of Agile Marketing", talks about how easy it is to have your marketing team with Jira and all its benefits.
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How Jira REALLY Handles Incoming Mails (This will surprise you!)

Have you ever wondered how Jira handles emails? Foogie shows us in this blog, find out how the emails look like, the things that actually happen and the things that don't.
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