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Jira Service Desk Is Not Just for Help Desks: The Marketing Team Use Case

Jira Service Desks is not only meant for customer service, think about it, many teams in you company deliver services internally like HR, Legal, Purchases and even Marketing. Bill Cushard, author of "The Art of Agile Marketing", talks about how easy it is to have your marketing team with Jira and all its benefits.
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How Jira REALLY Handles Incoming Mails (This will surprise you!)

Have you ever wondered how Jira handles emails? Foogie shows us in this blog, find out how the emails look like, the things that actually happen and the things that don't.
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5 Tips to design your Groups and Request Types in Jira Service Desk

Find five actions you need to take to get your Groups and Request Types right, so you can have a successful Jira Service Desk implementation.
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The Most Frequently Asked Questions on Connecting Salesforce and Jira

We cover use cases and some features in this overview of common questions on the Connector for Salesforce and Jira.
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Using Scrum for Business Teams.

How to Use Scrum for Business Teams - Apply Agile Methodology to a Marketing team. Author: Mark Gopez
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Interview with Mikey Schott, Coauthor of Practical JIRA Administration

After my interview with Matt Doar, I had the opportunity to interview Mikey Schott, Technical Consultant and Coauthor of the book, Practical JIRA Administration: Using JIRA Effectively Beyond the Documentation. Mikey Schott contributed entirely new topics to the book to address specific issues he helps JIRA administrators with every day. I caught up with Mikey while he was on the east coast of the U.S., between JIRA training classes.
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