The Google Apps Connector manages lower level functionality so users can focus on solving business challenges. Paired with Confluence and the Scaffolding/Reporting tools, the Google Apps Connector allows users to build bespoke Contact Management Systems (CMS) or even CRMs.

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by Julie d'Antin. With Spreadsheets for Confluence, the new Valiantys add-on, working with spreadsheets and advanced tables in Confluence will finally be as easy as it should be.

Barney Bolt of ServiceRocket identifies five traits he's found to serve support engineer's best in their role of delivering quality customer assistance.