---
title: "Taking the Training Wheels Off With Insights: GoodData and ServiceRocket’s Partnership"
description: "Taking the Training Wheels Off With Insights: GoodData and ServiceRocket’s Partnership"
image: https://blog.servicerocket.com/hs-fs/file-3012912797-png/blog-files/gooddata.png
---

## [Taking the Training Wheels Off With Insights: GoodData and ServiceRocket’s Partnership](https://blog.servicerocket.com/adoption/blog/2015/04/gooddata-servicerocket-trainingrocket-integration)

Posted by [Guest Author](https://blog.servicerocket.com/adoption/author/guest-author) on April 13, 2015

*![gooddata expands trainingrocket reporting and analytics](https://blog.servicerocket.com/hs-fs/file-3012912797-png/blog-files/gooddata.png?width=230&height=68&name=gooddata.png)by Ray Light* ([@bigrayl](https://twitter.com/bigrayl)), Director of Training ([GoodData](http://www.gooddata.com))

There’s a famous saying that a tool is only as good as its user. That’s why, at GoodData, we’ve made it a priority to provide our customers with best practices and training on how to effectively use our solution--so they can quickly get the insights they need to drive their business forward.

As the Director of Training at GoodData, I manage GoodData University, where for some time we’ve leveraged ServiceRocket’s [TrainingRocket platform](http://servicerocket.com/training-services) to deliver our learning materials--manually measuring the performance of our efforts within our own product--GoodData’s Open Analytics Platform. The combination of ServiceRocket’s training capabilities and our insights has helped us develop a fully-optimized program that serves as a sort of special sauce--significantly increasing customer adoption and satisfaction (important KPIs for any XaaS provider).

That’s why I’m excited to announce that ServiceRocket is now integrating GoodData’s Insights as a Service solution directly into their TrainingRocket platform--offering their full client base access to the same special sauce that’s helped our own training org to exceed its goals and customer expectations. At GoodData, we use TrainingRocket across the entire customer lifecycle, and we are excited about this new integration to help across all areas:

## **Implementation**

Business intelligence is difficult. All the different technologies involved from data warehousing, ETL, analytics, etc. can be daunting. navigating the BI stack is extremely confusing, and most customers' area of expertise is likely not analytics and BI. At GoodData, we try to make this as easy for customers as possible, but making things easy takes work!

We like to start training as soon as a customer comes to board to help them navigate this often-confusing landscape. With this integration, I am excited about a creating a strong onboarding process where we combine data about newly acquired customers and map them to an appropriate training curriculum. It is important for us to begin this process early to ensure implementation is successful, but to also show our commitment to being not just an analytics provider, but a partner in the customer's success.

## **Customer Retention**

As a subscription-based company, we need to always be proving our value to customers. It's essential for us that our customers are successful and getting maximum value from the GoodData platform. Using our product data, we are able to see usage by customer and track adoption. We can map this adoption to the type and amount of training a customer has received. This integration allows us to get out ahead of the curve and recommend training where needed to maximize effective use of our platform so there are no surprises at renewal time.

## **Support**

Lastly, we use this integration to help our support team. Our support agents and ticketing system are extremely valuable pieces of information which tell us *what* problems people are experiencing and *who* is experiencing them. By combining training data with support data, we can see what areas people have been trained and if the training was effective. We can recommend refresher training or more advanced training based on the difficulties customers are having. Additionally, it is extremely helpful to see who is having recurring difficulties. It's not uncommon to see more employees at the customer organization begin using our platform, and they may not have had the training that their colleagues had. Combining these pieces of information allow us to proactively ensure that our customers are trained, and also help ease the burden on support.

Uniting ServiceRocket and GoodData’s capabilities gives businesses the confidence and insights they need to take the training wheels off their learning programs--driving organizational success with better trained employees. We couldn’t be happier to be ServiceRocket’s embedded analytics partner--providing Insights-as-a-Service to their customers.

To learn more about how you can embed GoodData within your own product--read our [Ultimate Guide to Embedded Analytics](http://www.gooddata.com/resources/ultimate-guide-embedded-analytics).

 

 Topics: [TrainingRocket Blog by ServiceRocket](https://blog.servicerocket.com/adoption/topic/trainingrocket-blog-by-servicerocket), [Training](https://blog.servicerocket.com/adoption/topic/training), [Enterprise Software Training Series](https://blog.servicerocket.com/adoption/topic/enterprise-software-training-series)

|  | Written by [Guest Author](https://blog.servicerocket.com/adoption/author/guest-author) |
| --- | --- |

### Subscribe To Our Newsletter

### Interested in writing for the Software Adoption Blog?

We love connecting with software leaders and writers who can help us fulfill our mission to create entertaining AND educational resources that people can put to use.

[Find Out How ➝](https://info.servicerocket.com/guest-contributor-blogger-program-software-adoption-blog-1)

### Recent Posts

### Posts by Topic

- [Atlassian (145)](https://blog.servicerocket.com/adoption/topic/atlassian)
- [Jira (82)](https://blog.servicerocket.com/adoption/topic/jira)
- [Confluence (72)](https://blog.servicerocket.com/adoption/topic/confluence)
- [Training (70)](https://blog.servicerocket.com/adoption/topic/training)
- [Add-ons (43)](https://blog.servicerocket.com/adoption/topic/add-ons)
- [Enterprise Software (39)](https://blog.servicerocket.com/adoption/topic/enterprise-software)
- [Jira Tips (35)](https://blog.servicerocket.com/adoption/topic/jira-tips)
- [Customer Success (30)](https://blog.servicerocket.com/adoption/topic/customer-success)
- [Tech (28)](https://blog.servicerocket.com/adoption/topic/tech)
- [Workplace by Facebook (25)](https://blog.servicerocket.com/adoption/topic/workplace-by-facebook)
- [Enterprise Software Training Series (24)](https://blog.servicerocket.com/adoption/topic/enterprise-software-training-series)
- [TrainingRocket Blog by ServiceRocket (24)](https://blog.servicerocket.com/adoption/topic/trainingrocket-blog-by-servicerocket)
- [collaboration (20)](https://blog.servicerocket.com/adoption/topic/collaboration)
- [eLearning (20)](https://blog.servicerocket.com/adoption/topic/elearning)
- [Events (18)](https://blog.servicerocket.com/adoption/topic/events)
- [Ideas (18)](https://blog.servicerocket.com/adoption/topic/ideas)
- [Mini Lessons (17)](https://blog.servicerocket.com/adoption/topic/mini-lessons)
- [Learning (16)](https://blog.servicerocket.com/adoption/topic/learning)
- [Workplace (14)](https://blog.servicerocket.com/adoption/topic/workplace)
- [Support (13)](https://blog.servicerocket.com/adoption/topic/support)
- [Cloud (12)](https://blog.servicerocket.com/adoption/topic/cloud)
- [Confluence Tips (12)](https://blog.servicerocket.com/adoption/topic/confluence-tips)
- [Culture (12)](https://blog.servicerocket.com/adoption/topic/culture)
- [Jira Service Desk (12)](https://blog.servicerocket.com/adoption/topic/jira-service-desk)
- [Press (12)](https://blog.servicerocket.com/adoption/topic/press)
- [Salesforce Connector (11)](https://blog.servicerocket.com/adoption/topic/salesforce-connector)
- [Atlassian Platinum Partner (10)](https://blog.servicerocket.com/adoption/topic/atlassian-platinum-partner)
- [Future of Work (10)](https://blog.servicerocket.com/adoption/topic/future-of-work)
- [Salesforce (10)](https://blog.servicerocket.com/adoption/topic/salesforce)
- [Start-ups (9)](https://blog.servicerocket.com/adoption/topic/start-ups)
- [Apps (8)](https://blog.servicerocket.com/adoption/topic/apps)
- [Atlassian Summit (8)](https://blog.servicerocket.com/adoption/topic/atlassian-summit)
- [Data Center (8)](https://blog.servicerocket.com/adoption/topic/data-center)
- [Facebook (8)](https://blog.servicerocket.com/adoption/topic/facebook)
- [Scaffolding (8)](https://blog.servicerocket.com/adoption/topic/scaffolding)
- [Monktoberfest (7)](https://blog.servicerocket.com/adoption/topic/monktoberfest)
- [Security (7)](https://blog.servicerocket.com/adoption/topic/security)
- [Employee Engagement (6)](https://blog.servicerocket.com/adoption/topic/employee-engagement)
- [Reporting (6)](https://blog.servicerocket.com/adoption/topic/reporting)
- [Software Adoption (6)](https://blog.servicerocket.com/adoption/topic/software-adoption)
- [Zendesk (6)](https://blog.servicerocket.com/adoption/topic/zendesk)
- [Communications (5)](https://blog.servicerocket.com/adoption/topic/communications)
- [Encryption (5)](https://blog.servicerocket.com/adoption/topic/encryption)
- [Future Workplace (5)](https://blog.servicerocket.com/adoption/topic/future-workplace)
- [Stash (5)](https://blog.servicerocket.com/adoption/topic/stash)
- [Tools for Success (5)](https://blog.servicerocket.com/adoption/topic/tools-for-success)
- [Training is Customer Success (5)](https://blog.servicerocket.com/adoption/topic/training-is-customer-success)
- [Agile (4)](https://blog.servicerocket.com/adoption/topic/agile)
- [Atlassian Partner (4)](https://blog.servicerocket.com/adoption/topic/atlassian-partner)
- [Atlassian Services (4)](https://blog.servicerocket.com/adoption/topic/atlassian-services)
- [Bots (4)](https://blog.servicerocket.com/adoption/topic/bots)
- [Dreamforce (4)](https://blog.servicerocket.com/adoption/topic/dreamforce)
- [Managed Services (4)](https://blog.servicerocket.com/adoption/topic/managed-services)
- [Passwords (4)](https://blog.servicerocket.com/adoption/topic/passwords)
- [Testimonials (4)](https://blog.servicerocket.com/adoption/topic/testimonials)
- [knowledge management (4)](https://blog.servicerocket.com/adoption/topic/knowledge-management)
- [Connector (3)](https://blog.servicerocket.com/adoption/topic/connector)
- [Help Desk (3)](https://blog.servicerocket.com/adoption/topic/help-desk)
- [Integration (3)](https://blog.servicerocket.com/adoption/topic/integration)
- [Jam Sessions (3)](https://blog.servicerocket.com/adoption/topic/jam-sessions)
- [Jira Cloud (3)](https://blog.servicerocket.com/adoption/topic/jira-cloud)
- [Jira Software (3)](https://blog.servicerocket.com/adoption/topic/jira-software)
- [Linking (3)](https://blog.servicerocket.com/adoption/topic/linking)
- [Live Video (3)](https://blog.servicerocket.com/adoption/topic/live-video)
- [Metadata (3)](https://blog.servicerocket.com/adoption/topic/metadata)
- [Project Management (3)](https://blog.servicerocket.com/adoption/topic/project-management)
- [ServiceRocket Spotlight (3)](https://blog.servicerocket.com/adoption/topic/servicerocket-spotlight)
- [Summit (3)](https://blog.servicerocket.com/adoption/topic/summit)
- [Tips (3)](https://blog.servicerocket.com/adoption/topic/tips)
- [Work Management Software (3)](https://blog.servicerocket.com/adoption/topic/work-management-software)
- [communication (3)](https://blog.servicerocket.com/adoption/topic/communication)
- [scrum (3)](https://blog.servicerocket.com/adoption/topic/scrum)
- [sprint planning (3)](https://blog.servicerocket.com/adoption/topic/sprint-planning)
- [Atlassian Licenses (2)](https://blog.servicerocket.com/adoption/topic/atlassian-licenses)
- [Atlassian Training (2)](https://blog.servicerocket.com/adoption/topic/atlassian-training)
- [BlueJeans (2)](https://blog.servicerocket.com/adoption/topic/bluejeans)
- [Cascading Fields (2)](https://blog.servicerocket.com/adoption/topic/cascading-fields)
- [Cloud migration (2)](https://blog.servicerocket.com/adoption/topic/cloud-migration)
- [Community (2)](https://blog.servicerocket.com/adoption/topic/community)
- [Company (2)](https://blog.servicerocket.com/adoption/topic/company)
- [Consulting (2)](https://blog.servicerocket.com/adoption/topic/consulting)
- [Content (2)](https://blog.servicerocket.com/adoption/topic/content)
- [Crisis Management (2)](https://blog.servicerocket.com/adoption/topic/crisis-management)
- [Customer Service (2)](https://blog.servicerocket.com/adoption/topic/customer-service)
- [Email (2)](https://blog.servicerocket.com/adoption/topic/email)
- [Employee Motivation (2)](https://blog.servicerocket.com/adoption/topic/employee-motivation)
- [Enterprise Bots (2)](https://blog.servicerocket.com/adoption/topic/enterprise-bots)
- [Español (2)](https://blog.servicerocket.com/adoption/topic/español)
- [How to (2)](https://blog.servicerocket.com/adoption/topic/how-to)
- [ITSM (2)](https://blog.servicerocket.com/adoption/topic/itsm)
- [Implementation (2)](https://blog.servicerocket.com/adoption/topic/implementation)
- [Incident (2)](https://blog.servicerocket.com/adoption/topic/incident)
- [Internal Blogging (2)](https://blog.servicerocket.com/adoption/topic/internal-blogging)
- [Jobs (2)](https://blog.servicerocket.com/adoption/topic/jobs)
- [Leadership (2)](https://blog.servicerocket.com/adoption/topic/leadership)
- [Learndot (2)](https://blog.servicerocket.com/adoption/topic/learndot)
- [Live Streaming (2)](https://blog.servicerocket.com/adoption/topic/live-streaming)
- [Pulse (2)](https://blog.servicerocket.com/adoption/topic/pulse)
- [Safety Officer (2)](https://blog.servicerocket.com/adoption/topic/safety-officer)
- [Scale employee engagement (2)](https://blog.servicerocket.com/adoption/topic/scale-employee-engagement)
- [Service Delivery (2)](https://blog.servicerocket.com/adoption/topic/service-delivery)
- [Shared Services (2)](https://blog.servicerocket.com/adoption/topic/shared-services)
- [Silicon Valley (2)](https://blog.servicerocket.com/adoption/topic/silicon-valley)
- [Team Oriented (2)](https://blog.servicerocket.com/adoption/topic/team-oriented)
- [Templates (2)](https://blog.servicerocket.com/adoption/topic/templates)
- [Transparency (2)](https://blog.servicerocket.com/adoption/topic/transparency)
- [Visibility (2)](https://blog.servicerocket.com/adoption/topic/visibility)
- [Work Management Tools (2)](https://blog.servicerocket.com/adoption/topic/work-management-tools)
- [Workflow (2)](https://blog.servicerocket.com/adoption/topic/workflow)
- [Workplace from Facebook (2)](https://blog.servicerocket.com/adoption/topic/workplace-from-facebook)
- [business teams (2)](https://blog.servicerocket.com/adoption/topic/business-teams)
- [communications platform (2)](https://blog.servicerocket.com/adoption/topic/communications-platform)
- [marketing (2)](https://blog.servicerocket.com/adoption/topic/marketing)
- [#WOL (1)](https://blog.servicerocket.com/adoption/topic/wol)
- [AI (1)](https://blog.servicerocket.com/adoption/topic/ai)
- [Agile Marketing (1)](https://blog.servicerocket.com/adoption/topic/agile-marketing)
- [Atlassian Apps (1)](https://blog.servicerocket.com/adoption/topic/atlassian-apps)
- [Atlassian Marketplace (1)](https://blog.servicerocket.com/adoption/topic/atlassian-marketplace)
- [Attendance Taker (1)](https://blog.servicerocket.com/adoption/topic/attendance-taker)
- [Best Practices (1)](https://blog.servicerocket.com/adoption/topic/best-practices)
- [Book (1)](https://blog.servicerocket.com/adoption/topic/book)
- [Brand (1)](https://blog.servicerocket.com/adoption/topic/brand)
- [Building Customer Training (1)](https://blog.servicerocket.com/adoption/topic/building-customer-training)
- [Certification (1)](https://blog.servicerocket.com/adoption/topic/certification)
- [Chat Bot (1)](https://blog.servicerocket.com/adoption/topic/chat-bot)
- [Chatops (1)](https://blog.servicerocket.com/adoption/topic/chatops)
- [Company Culture (1)](https://blog.servicerocket.com/adoption/topic/company-culture)
- [Conferences (1)](https://blog.servicerocket.com/adoption/topic/conferences)
- [Connector Google Drive & Confluence (1)](https://blog.servicerocket.com/adoption/topic/connector-google-drive-confluence)
- [Connector Salesforce & Jira (1)](https://blog.servicerocket.com/adoption/topic/connector-salesforce-jira)
- [Converse AI (1)](https://blog.servicerocket.com/adoption/topic/converse-ai)
- [Crosing the Chasm (1)](https://blog.servicerocket.com/adoption/topic/crosing-the-chasm)
- [Dashboard (1)](https://blog.servicerocket.com/adoption/topic/dashboard)
- [DevOps (1)](https://blog.servicerocket.com/adoption/topic/devops)
- [Developers (1)](https://blog.servicerocket.com/adoption/topic/developers)
- [DoubleDutch (1)](https://blog.servicerocket.com/adoption/topic/doubledutch)
- [Dynamic Content (1)](https://blog.servicerocket.com/adoption/topic/dynamic-content)
- [Dynamic Forms (1)](https://blog.servicerocket.com/adoption/topic/dynamic-forms)
- [ESN (1)](https://blog.servicerocket.com/adoption/topic/esn)
- [Emergency Plan (1)](https://blog.servicerocket.com/adoption/topic/emergency-plan)
- [Enterprise Social Networking (1)](https://blog.servicerocket.com/adoption/topic/enterprise-social-networking)
- [Excel (1)](https://blog.servicerocket.com/adoption/topic/excel)
- [GSuite (1)](https://blog.servicerocket.com/adoption/topic/gsuite)
- [Gartner (1)](https://blog.servicerocket.com/adoption/topic/gartner)
- [Geoffrey Moore (1)](https://blog.servicerocket.com/adoption/topic/geoffrey-moore)
- [Google Classroom (1)](https://blog.servicerocket.com/adoption/topic/google-classroom)
- [Government (1)](https://blog.servicerocket.com/adoption/topic/government)
- [Guide (1)](https://blog.servicerocket.com/adoption/topic/guide)
- [Harvard Business Review (1)](https://blog.servicerocket.com/adoption/topic/harvard-business-review)
- [HipChat (1)](https://blog.servicerocket.com/adoption/topic/hipchat)
- [Hootsuite (1)](https://blog.servicerocket.com/adoption/topic/hootsuite)
- [Hyfy (1)](https://blog.servicerocket.com/adoption/topic/hyfy)
- [ITIL (1)](https://blog.servicerocket.com/adoption/topic/itil)
- [Integrating Confluence and Jira (1)](https://blog.servicerocket.com/adoption/topic/integrating-confluence-and-jira)
- [Integrations (1)](https://blog.servicerocket.com/adoption/topic/integrations)
- [Internal Communication (1)](https://blog.servicerocket.com/adoption/topic/internal-communication)
- [Interviews with Experts (1)](https://blog.servicerocket.com/adoption/topic/interviews-with-experts)
- [Intranet (1)](https://blog.servicerocket.com/adoption/topic/intranet)
- [Inventory Management (1)](https://blog.servicerocket.com/adoption/topic/inventory-management)
- [JSM (1)](https://blog.servicerocket.com/adoption/topic/jsm)
- [Kristy Traill (1)](https://blog.servicerocket.com/adoption/topic/kristy-traill)
- [LMS (1)](https://blog.servicerocket.com/adoption/topic/lms)
- [Learning Management System (1)](https://blog.servicerocket.com/adoption/topic/learning-management-system)
- [Legal teams (1)](https://blog.servicerocket.com/adoption/topic/legal-teams)
- [Live Templates (1)](https://blog.servicerocket.com/adoption/topic/live-templates)
- [Lucidchart (1)](https://blog.servicerocket.com/adoption/topic/lucidchart)
- [Moderate (1)](https://blog.servicerocket.com/adoption/topic/moderate)
- [Open Broadcasting Software (1)](https://blog.servicerocket.com/adoption/topic/open-broadcasting-software)
- [Open Source (1)](https://blog.servicerocket.com/adoption/topic/open-source)
- [Page Approval (1)](https://blog.servicerocket.com/adoption/topic/page-approval)
- [People (1)](https://blog.servicerocket.com/adoption/topic/people)
- [Product Management (1)](https://blog.servicerocket.com/adoption/topic/product-management)
- [Red Hat (1)](https://blog.servicerocket.com/adoption/topic/red-hat)
- [Remote Attendance (1)](https://blog.servicerocket.com/adoption/topic/remote-attendance)
- [Reports (1)](https://blog.servicerocket.com/adoption/topic/reports)
- [Ryan Holmes (1)](https://blog.servicerocket.com/adoption/topic/ryan-holmes)
- [SLA (1)](https://blog.servicerocket.com/adoption/topic/sla)
- [Sales Team (1)](https://blog.servicerocket.com/adoption/topic/sales-team)
- [Sean Ryan (1)](https://blog.servicerocket.com/adoption/topic/sean-ryan)
- [Select Lists (1)](https://blog.servicerocket.com/adoption/topic/select-lists)
- [Service Desk (1)](https://blog.servicerocket.com/adoption/topic/service-desk)
- [Service Level Agreements (1)](https://blog.servicerocket.com/adoption/topic/service-level-agreements)
- [Service Management (1)](https://blog.servicerocket.com/adoption/topic/service-management)
- [ServiceRocket (1)](https://blog.servicerocket.com/adoption/topic/servicerocket)
- [ServiceRocket Apps (1)](https://blog.servicerocket.com/adoption/topic/servicerocket-apps)
- [Services (1)](https://blog.servicerocket.com/adoption/topic/services)
- [Slack (1)](https://blog.servicerocket.com/adoption/topic/slack)
- [Software (1)](https://blog.servicerocket.com/adoption/topic/software)
- [Software Training (1)](https://blog.servicerocket.com/adoption/topic/software-training)
- [Spreadsheets (1)](https://blog.servicerocket.com/adoption/topic/spreadsheets)
- [Surveys (1)](https://blog.servicerocket.com/adoption/topic/surveys)
- [Sydney (1)](https://blog.servicerocket.com/adoption/topic/sydney)
- [Talk Social to Me (1)](https://blog.servicerocket.com/adoption/topic/talk-social-to-me)
- [Team Homepage (1)](https://blog.servicerocket.com/adoption/topic/team-homepage)
- [Training is Data (1)](https://blog.servicerocket.com/adoption/topic/training-is-data)
- [Ursula Llabres (1)](https://blog.servicerocket.com/adoption/topic/ursula-llabres)
- [Video (1)](https://blog.servicerocket.com/adoption/topic/video)
- [Working Out Loud (1)](https://blog.servicerocket.com/adoption/topic/working-out-loud)
- [chatbots (1)](https://blog.servicerocket.com/adoption/topic/chatbots)
- [company values (1)](https://blog.servicerocket.com/adoption/topic/company-values)
- [self-service (1)](https://blog.servicerocket.com/adoption/topic/self-service)

[see all](https://blog.servicerocket.com/adoption/blog/2015/04/gooddata-servicerocket-trainingrocket-integration#)

![](https://uploads-ssl.webflow.com/5a677ce05577f10001188a29/5a7ca38ce85c8900015b85a3_ServiceRocket%20Full%20Lockup.svg)

 © Copyright 2019 ServiceRocket Inc. All rights reserved. ● [Privacy Policy](https://www.servicerocket.com/legaldocs/privacy-policy) ● [Terms & Conditions](https://www.servicerocket.com/legaldocs/privacy-policy)