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Peter John Marquez

A New Yorker by birth, Bostonian by choice, Peter loves to apply innovation to business, technology, and social challenges. When he is not working to develop products and services that drive software adoption, Peter is helping launch the ARTFarm for Social Innovation, a sustainable center for culture, urban-agriculture and small business incubation in Somerville, MA.

Recent Posts

ServiceRocket’s Path to Knowledge

Posted by Peter John Marquez on Mar 10, 2017 11:00:00 AM

Before I could finish my sentence, someone interrupted, “We need to know how many people have read a page.”

I’d come to this Atlassian user group to ask users how they manage Confluence and JIRA system health. My goal was to promote use cases for ServiceRocket’s TrustedAdvisor product.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Tracking Workplace Adoption Just Got Easier -- and More Visual

Posted by Peter John Marquez on Mar 2, 2017 6:01:00 AM

Smart companies connect, communicate and collaborate with Workplace by Facebook. The popular platform is changing how businesses get things done -- in the office and in the field.

Wherever your people work, mapping your organization just got easier with Org Chart for Workplace. Org Chart is an add-on by ServiceRocket that automatically draws a structured and dynamic real-time visualization of your workforce based on Workplace user information.

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Topics: Add-ons, Workplace by Facebook, Workplace

Solving the 4 Biggest Productivity Challenges for Confluence Users

Posted by Peter John Marquez on Feb 16, 2017 9:52:57 AM

Last year, IDC reported that the average knowledge worker spends about 1.6 hours per day, or roughly 20% of the workday, searching for information.* That is a huge drain on worker productivity.

Many organizations use Confluence to address this challenge. Yet no matter how well organized a Confluence instance is, as that instance grows, it can be hard to quickly find the right information.

Here are four of the biggest productivity challenges for Confluence users – and how Knowledge Pathways for Confluence from ServiceRocket can help you address them.

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

The Best Way to Deliver and Track Content in Confluence

Posted by Peter John Marquez on Feb 8, 2017 2:08:43 PM


Knowledge Pathways for Confluence is available on the ServiceRocket and Atlassian marketplaces for evaluation and purchase. With this tool, content owners and admins can now confirm that users are receiving and reading content they need in Confluence. Users can easily understand what content they’ve been asked to review and the steps to completion.  

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Topics: eLearning, Add-ons, Atlassian, Confluence, knowledge management

Jira Service Desk: Agile and Cost Effective Disruption

Posted by Peter John Marquez on Dec 8, 2016 6:02:37 PM

Teams from all disciplines – Finance, HR, Facilities – are recognizing the power of Jira Service Desk. Why is this software from Atlassian disrupting and expanding the service desk space?

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Topics: JIRA Service Desk

Roadmap and New Products from the ServiceRocket Add-ons Team

Posted by Peter John Marquez on Dec 5, 2016 3:59:30 PM

We’re excited about many things on our Add-ons roadmap so we decided to share a glimpse into what we're working on.

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Topics: Add-ons, Atlassian

Announcing Price Increases on Select Atlassian Add-ons

Posted by Peter John Marquez on Nov 9, 2016 4:02:21 PM

As of January 1st, 2017 prices of select ServiceRocket Atlassian on-premises, non-cloud Add-on Products will be increased.

ServiceRocket is excited about how future versions of our existing on-premises add-ons and new product introductions in 2017 will serve the Atlassian community. We are committed to making Atlassian users more productive, capable and accomplished. This price increase reflects that commitment and supports the increasing cost of developing, maintaining and delivering best-of-breed products.

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Topics: Add-ons

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