---
title: Free Webinar Offers Best Practices for Social Media with Zendesk
description: Free Webinar Offers Best Practices for Social Media with Zendesk
image: http://www.customware.net/blog/wp-content/uploads/2012/11/multi-channel.png
---

## [Free Webinar Offers Best Practices for Social Media with Zendesk](https://blog.servicerocket.com/adoption/blog/2012/11/free-social-media-webinar-zendesk)

Posted by [Dan Luebke](https://blog.servicerocket.com/adoption/author/dan-luebke) on November 19, 2012

Find me on:

[Twitter ](http://www.twitter.com/danieljluebke)

This December O'Reilly Media is hosting a free webinar, available worldwide, providing users with [best practices](http://www.customware.net/blog/2012/10/practical-zendesk-administration/) for integration of social media with Zendesk. The webcast will be led by Rocketeer [Stafford Vaughan](http://www.customware.net/expert/stafford_vaughan,5.html), author of the new book, *[Practical Zendesk Administration](http://www.practicalzendeskadministration.com)*.

[![](http://www.customware.net/blog/wp-content/uploads/2012/11/multi-channel.png "multi-channel")](http://www.customware.net/blog/wp-content/uploads/2012/11/multi-channel.png)

The webinar aims to empower users of [Zendesk](http://www.customware.net/services/zendesk-solutions.html) to interact with customers directly through social media channels like Twitter and Facebook. The growth of social media has provided both customers and support teams an efficient and accessible means of communication, making proper implementation of such outlets all the more crucial to modern companies.

[**Register for the free webinar today**](http://www.oreillynet.com/pub/e/2528).

Some highlights of the class will include analyzing the social customer care platform, prioritizing the public support conversation, techniques for effective user management and other best practices.

We've been proud to have Stafford on board the rocket since 2005. Here at CustomWare, Stafford has led the development of training departments for Zendesk, Atlassian, and GoodData, among others, providing training to thousands of users worldwide.

Learn more about CustomWare training for dozens of products and services [here](http://www.customware.net/training.html).

 Topics: [Zendesk](https://blog.servicerocket.com/adoption/topic/zendesk), [Training](https://blog.servicerocket.com/adoption/topic/training)

| ![](https://blog.servicerocket.com/hs-fs/file-2566809834-jpg/2015_Blog/Profile_Photos/newprofile-vertical-small.jpg?height=100&name=newprofile-vertical-small.jpg) | Written by [Dan Luebke](https://blog.servicerocket.com/adoption/author/dan-luebke) Daniel became a Rocketeer in 2012. He is passionate about Utility Marketing, improving the digital landscape to provide greater value to everyone. |
| --- | --- |

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