This December O'Reilly Media is hosting a free webinar, available worldwide, providing users with best practices for integration of social media with Zendesk. The webcast will be led by Rocketeer Stafford Vaughan, author of the new book, Practical Zendesk Administration.
The webinar aims to empower users of Zendesk to interact with customers directly through social media channels like Twitter and Facebook. The growth of social media has provided both customers and support teams an efficient and accessible means of communication, making proper implementation of such outlets all the more crucial to modern companies.
Some highlights of the class will include analyzing the social customer care platform, prioritizing the public support conversation, techniques for effective user management and other best practices.
We've been proud to have Stafford on board the rocket since 2005. Here at CustomWare, Stafford has led the development of training departments for Zendesk, Atlassian, and GoodData, among others, providing training to thousands of users worldwide.
Learn more about CustomWare training for dozens of products and services here.