How customer success and training mean business for Pentaho

by Bill Cushard (@billcush)
When it comes to delivering the future of business analytics, Pentaho is leading the way through its open source heritage which drives continuous innovation in a modern, embeddable platform built for the future of analytics, including diverse and big data requirements. Even though Pentaho's suite for data access, visualization, integration, analysis, and mining is cost-effective and easy to use, customers are likely changing the way they work, not just adopting a new tool. This is precisely why a customer success strategy is so important. And one important want to help customers succeed is through a comprehensive enterprise software training program that helps customers learn a new software platform and a new way of working.

According to Doug Johnson, Executive VP and Chief Operating Officer of Pentaho, training plays one of the most important roles in Pentaho's overall customer success strategy. As Pentaho built its training function, it faced two challenges. First, it needed to put in place a scalable training platform that automated much of the administrative tasks commonly found in training businesses so it could more than keep up with company growth. Second, it needed to run the training business efficiently and integrated with internal systems.

In this short testimonial video, Johnson describes why he chose TrainingRocket, our learning management system (LMS), to address these challenges, and he also shares preliminary results that have been achieved since Pentaho launched TrainingRocket.

Not only did Pentaho use TrainingRocket to automate the communication and marketing of their training programs, but they integrated TrainingRocket with Salesforce.com so the sales team had a more complete view of customer and prospect activity. At a higher level, Johnson's team could now focus on running the training business and must less time on administrative work.

How important is training to your overall customer success strategy? Does training help your customers get the most out of your software? Comment below.

See what it takes to build a training business for your software at any stage of growth: