by Ray Bradbery, VP of Enterprise (@RayBrad)
ServiceRocket is Atlassian’s only global expert. As such, we are supporting a wide range of global customers. As we talked to our customers one of the challenges they shared with us was a desire to outsource JIRA administration services, as well as administration for other Atlassian products like Confluence, Stash, and JIRA Service Desk, to name a few. To these customers they saw the administrative functions as being non-core to their businesses but still a necessary requirement.
Further, in many cases they did not have the need for full-time Atlassian expertise. More importantly, for redundancy purposes, they are required to have more than one resource trained in Atlassian administration. Therefore, a challenge was how to keep the secondary resource current when it was not a primary function.
These customers reached out to ServiceRocket to take on their administrative services with the following benefits:
- Reduced cost of administering Atlassian product environments
- Access to a global resource that can support their environment 24/5
- Access to resources who are always trained to support the latest versions of the Atlassian product set, while still being trained in older versions of the product
- Health checks of their Atlassian environment on setup of the service and then quarterly health checks
- Advice of security advisories that require immediate installation
Based on this growing need, we have created a new offering called “TrustedAdvisor - Atlassian Application Administration” to satisfy the demands of our customer base. If you are interested in learning how you could reduce the costs of administering your Atlassian environments while providing superior service, contact ServiceRocket.
