We've gathered five service level agreement (SLA) metrics that a high performing service desk should measure regularly. Share yours in the comments!

What if you could write it once on a Confluence page and include that content automatically on another Confluence page? You can do this quite easily...

You can really use Jira for everything. what about using it for an editorial calendar? that's possible too, learn how you can have everything done in Jira!

Jira Service Desks is not only meant for customer service, think about it, many teams in you company deliver services internally like HR, Legal, Purchases and even Marketing. Bill Cushard, author of "The Art of Agile Marketing", talks about how easy it is to have your marketing team with Jira and all its benefits.

You can set up Jira to reflect how your team works or to influence how it works. What does this mean? Find out what's the approach that works for your team.

The ServiceRocket agile marketing team uses quick filters in Jira Software to run more efficient planning meetings.