by Bill Cushard (@BillCush)

The beautiful thing about JIRA is how well it is designed to help developers manage projects to build better software. But what makes JIRA even better is that it can be customized and used by teams other than software development to manage projects. IT support desks, and even human resources departments, can use JIRA to manage all of their projects and produce a higher quality of work.

IT support desks and even human resources departments can use JIRA to manage all of their projects and produce a higher quality of work.

The challenge for JIRA administrators is to configure JIRA so that software development, IT Support, and human resources, do not use the same project set up. In JIRA, you can create issue types that are unique to each project, so that human resources can manage projects in their language and software development can manage projects in theirs.

In this tutorial, Johnny Tu, one of our most experienced technical trainers, shows you how to set up issue type schemes in JIRA so that each project has its own issue types.