Gainsight Pulse 2014 Conference Backchannel and Curated Resources @ #PulseConf2014

Posted by Bill Cushard on May 07, 2014

gainsight customer success conference logoby Bill Cushard (@BillCush)

The purpose of this post is to assemble resources shared about Gainsight’s Pulse Conference 2014, before, during, and soon after the biggest Customer Success event of the year in San Francisco on May 13 and 14 at the InterContinential Hotel.

I will be updating this post as new resources come in. If you have resources to share, please tweet a link using the hashtag #PulseConf2014 and mention ServiceRocket. I’ll be sure to add it.

What is a backchannel?

A backchannel is the practice of using computers (ok, smartphones mostly) to maintain a real-time, online conversation alongside a primary group activity, event, or conference. Backchannels are mainly used by people who want to participate in a conference without attending the conference. But guess what, it turns out, people at the conference participate, too...sharing resources and their experiences at the conference. People also use it to otherwise connect with each other.

To participate in the Gainsight Pulse 2014 Conference, get on Twitter and follow the #PulseConf2014 hashtag.

What is curation?

I am not talking about curating art at a gallery, although that is extremely glamorous. I am talking about curating content from a conference using a conference backchannel as a means for following, collecting, and sharing resources about the conference and the conference topic.

In this post, I will be curating content from Gainsight’s Pulse 2014 Conference around the topic of Customer Success. So stay tuned as this post will be updated frequently before, during, and after the conference.

Here are those resources:

Customer Success

Customer Health



Aligning Customer Success

Customer Success Organizations and People


Data...OK..."Big" Data


Warm Up: Videos from Pulse 2013 to Get You "Even More" Excited for Pulse 2014

Feel Free to Share

If you found resources I missed, please send me a tweet or just mention me or ServiceRocket in a post using the hashtag #PulseConf2014, and ask me to add it.

Topics: Customer Success, Events, Pulse

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