---
title: "JIRA Administration: Customize Resolution Status to Suit the Needs of Multiple Teams"
description: If a wide variety of teams at your organization use JIRA, chances are that some resolution field values don't make any sense for some projects.
image: https://uploads-ssl.webflow.com/5a677ce05577f10001188a29/5a96e8f56914880001c50b8f_ServiceRocket%20Atlassian%20Open%20Graph%20Image.png
---

## [JIRA Administration: Customize Resolution Status to Suit the Needs of Multiple Teams](https://blog.servicerocket.com/adoption/blog/2014/09/jira-administration-customize-resolution-status-suit-needs-multiple-teams)

Posted by [Mikey Schott](https://blog.servicerocket.com/adoption/author/mikey-schott) on September 10, 2014

*by Mikey Schott, ServiceRocket Trainer*

Does your HR team use JIRA? Have they ever closed out your expense report with a resolution of 'Fixed'? Or, perhaps, more awkwardly, have they ever closed out your request for maternity leave with a resolution of 'Cannot Reproduce'? If a wide variety of teams at your organization use JIRA, chances are that some resolution field values just plum don't make any sense for some projects. The general rule of thumb for resolutions in JIRA is to make them as generic as possible so that they can apply to a variety of projects. However, if that's not good enough for you, we'll let you in on another dark, little JIRA Administration secret – the not-entirely-supported resolution include and resolution exclude transition properties (see [JIRA Workflow properties](https://confluence.atlassian.com/display/JIRA/Workflow+properties)).

Both of these transition properties, in their own way, allow you to choose a subset of your resolutions to be available during a transition. In this tutorial video, I demonstrate why you might want to use these properties, how to configure them, and end with a warning on why you might *not* want to use them. I also sort-of pretend to be Batman.

---

## **Call for Comments**

1. By customizing resolution statuses to meet the needs of different groups, how could it impact user adoption of JIRA across your organization?

 Topics: [Jira](https://blog.servicerocket.com/adoption/topic/jira), [Jira Tips](https://blog.servicerocket.com/adoption/topic/jira-tips), [Atlassian](https://blog.servicerocket.com/adoption/topic/atlassian)

| ![](https://blog.servicerocket.com/hs-fs/hubfs/mikey.schott-11425-pp-mikey4.jpg?height=100&name=mikey.schott-11425-pp-mikey4.jpg) | Written by [Mikey Schott](https://blog.servicerocket.com/adoption/author/mikey-schott) Mikey Schott has been providing training on Atlassian software for ServiceRocket since 2013. He previously worked in the aerospace industry, performing contamination testing and leading classes on cleanroom protocol. Since 2000 he has been recording music at home, but has never worked (nor should he ever work) professionally in this capacity. |
| --- | --- |

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