---
title: "JIRA Administration: Troubleshooting End User Permission Problems"
description: "JIRA Administration: Use the Permission Helper Add-On in JIRA to find out why users may not be able to view or edit issues when they should be able to."
image: https://uploads-ssl.webflow.com/5a677ce05577f10001188a29/5a96e8f56914880001c50b8f_ServiceRocket%20Atlassian%20Open%20Graph%20Image.png
---

## [JIRA Administration: Troubleshooting End User Permission Problems](https://blog.servicerocket.com/adoption/blog/2014/12/jira-administration-troubleshooting-end-user-permission-problem)

Posted by [Bill Cushard](https://blog.servicerocket.com/adoption/author/bill-cushard) on December 25, 2014

Find me on:

[Facebook ](http://www.facebook.com/billcush) [LinkedIn](http://www.linkedin.com/in/billcushard) [Twitter ](http://www.twitter.com/billcush)

Have you ever had a user complain frequently that they cannot perform a certain task or operation in a JIRA issue, and they are constantly asking you to troubleshoot why that is the case? Fortunately for you, there is a JIRA Administration tool designed to help with this exactly kind of problem. In this JIRA Administration tutorial, you will learn how to use the Permission Helper Add-On in JIRA to find out why users may not be able to view or edit issues when they should be able to.

Watch the video below:

**Call for Comments:**

1. Do you get requests like these from the teams you support?
2. Have you used the Permission Helper Add-On? How has it helped?

 Topics: [Jira](https://blog.servicerocket.com/adoption/topic/jira), [Jira Tips](https://blog.servicerocket.com/adoption/topic/jira-tips), [Atlassian](https://blog.servicerocket.com/adoption/topic/atlassian)

| ![](https://app.hubspot.com/settings/avatar/a9890bd827682179ba7efa2520862398) | Written by [Bill Cushard](https://blog.servicerocket.com/adoption/author/bill-cushard) Bill Cushard covers the intersection of learning, software adoption, and customer success. His career has focused on helping companies adopt disruptive software through learning, change management, communications, and implementations that help people get the most out the software. Bill Cushard is also the author of the 2018 book, *The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence. * |
| --- | --- |

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