by Bill Cushard, (@BillCush)
Our Top Five Enterprise Software Adoption Blog Posts of 2014
It has been quite a year in enterprise software. As I looked back on our most popular blog posts of 2014, I thought about all the content we produced and all of the customer conversations we have had, and all of the sales we have won and lost. What is striking is the passion with which managers in organizations are pursuing the idea of getting the most out of the software they use. Four of the five most popular posts on the ServiceRocket blog in 2014 were based on the broad topic of using Atlassian software products to improve collaboration and teamwork and to be more productive at work.
In general, what is most popular on our site is content related to helping people get the most out of the software they use. Whether it is a software company that is trying to help it's customers success in achieving some out coming using its product or IT and business managers in enterprises trying to use the software that purchased more effectively, more people are realizing how critical it is to learn how to use their software to be successful.
I hope these posts help you learn how to use your software more effectively, so you can achieve great things at work.
Here are the top five posts:
Five Traits of an Outstanding Product Support Engineer
This post continuous to be our number one post. It is no wonder, you cannot achieve high customer adoption of your product without great support, so learning how to be better at provide great support to customers is critical to successful adoption, customer success, and renewals.
3 Steps to Set Up NGINX as a Proxy Server for Atlassian JIRA
It appears that JIRA has crossed the chasm by targeting software development teams and is now expanding into many other teams as organizations see how JIRA has helped development teams improve collaboration and productivity. NGINX might not be that far along, but that doesn't mean it isn't rapidly approaching the chasm. The world's busiest web servers use NGINX as a web server, load balancer, media streamer, and reverse proxy server to name only a few applications. 40% of the busiest web sites in the world use NGINX, including Neflix, Hulu, and now Vimeo. Pretty much, if you are watching video on the internet, it is being delivered by NGINX.
What do you think can happen to the performance of your JIRA instance (especially if it is a large one) if you use NGINX as a proxy server? Read this post to find out how.
Confluence Search Doesn't Have to Suck
This is true. Three days ago, I had a conversation with a customer complaining how their Confluence search was not working well. He showed me several examples of keyword searches that did not find pages that had those exact phrases in the title and body. That goodness for Google Search Appliance. Find out how you can improve search on your Confluence instance in this blog post.
JIRA Filters Are the New To-Do Lists
I cannot tell you how much I love my JIRA Filters. They really are the new "To Do Lists." Apparently, others are looking for a solution to the problem of keeping track of action items because this article was our fourth most popular post of 2014. Maybe it has something to do with the excellent instructional video we recorded to show you how to set up filters to manage your "To Do Lists."
JIRA Tips: Cascading Select Fields and the Evolution of JIRA
It would be difficult to believe a JIRA post by ServiceRocket Chief Toolsmith, Matt Doar, would not make the list. Author of Practical JIRA Administration, Matt discusses changes to JIRA making Cascading fields much, much better.
