Teams from all disciplines – Finance, HR, Facilities – are recognizing the power of Jira Service Desk. Why is this software from Atlassian disrupting and expanding the service desk space?

Organizations are coming to realize:

• Email is a problem - not a solution - when it comes to service desks
• Automation does not involve phone calls
• One well-automated service desk can do the work of 10 unautomated service desks
• Jira Service Desk will improve what they have already done with Jira Core or Agile
• Most Importantly, heavy-weight ITSM tools are not as easy to stand-up or cost effective as businesses may need them to be

There is no doubt that the tools below are well versed in the provisioning of ITSM and standard service desk augmentation. They have been doing it for sometime, but they each come at a substantial cost.

Gartner Magic Quadrant for ITSSM

The high-cost and complexity of these platforms slows the adoption of more automated and efficient service desk processes. It's daunting to make substantial investments in systems that require complex and lengthy configurations.

Although Jira Service Desk is not on the GMQ table above, self-selected Gartner customer’s scored Jira Service Desk 4.3 out of 5 on Gartner PeerInsights. Some indicated the the relative ease of implementation, the functionality of the product and the benefit of having existing Jira expertise as key factors.

JIRA Service Desk overturns the ITSSM apple cart. Its agility makes implementation fast, workflows easily extensible and operation less complex. With Jira Service Desk, Return on Investment is achieved quickly, this makes justifying a service desk automation project a simple exercise for project sponsors.

The fact that most IT organizations have already successfully implemented Jira is an advantage that tools in the OTSSM space can not match. Existing know-how, infrastructure and licensing provide new Jira Service Desk implementations with a big head start and a clear advantage.

The flexible nature of Jira Service Desk allows it to shine beyond IT teams. You can quickly add workflows and capabilities to support Human Resource and Finance, in many cases followed by Legal and Facilities.

As more business functions take advantage of service desk of automation and it benefits -- such as reducing steps, human interactions and cost -- the more it can be said that Jira Service Desk is Atlassian’s biggest disruptor yet.

Contact ServiceRocket to learn more about how you can get started with Jira Service Desk, our tools that integrate Service Desk with Salesforce and how you can improve your business productivity with service desk automation.