December 17, 2014
Connect the Dots between Enterprise Software Training and Customer Success
By Bill Cushard
Interview with Tom Krackeler, CEO at Frontleaf. Tom reveals insights for how training leads to customer success and steps for optimizing your training.
Read More ➝
The role has a huge impact on customer success, company positioning, and teams like sales, marketing, and engineering. 4 strategies for training managers:
Read More ➝
Game-changing technologies will stagnant if users are not successful or poorly utilize the software. Training is a proven method to ensure customer success.
Read More ➝
October 14, 2014
What Does the Salesforce Analytics Cloud Mean for Customer Success?
By Bill Cushard
What Does the Salesforce Analytics Cloud Mean for Customer Success?
Read More ➝
There are three specific actions you can take in order to set up your training business to scale as your company gains traction in larger enterprises.
Read More ➝
July 15, 2014
3 Ways to Build a High Performing Enterprise Software Training Business
By Bill Cushard
All enterprise software training businesses go through a progression of maturity. This post is focused on the performing stage of the maturity model.
Read More ➝