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Bill Cushard

Bill Cushard covers the intersection of learning, software adoption, and customer success. His career has focused on helping companies adopt disruptive software through learning, change management, communications, and implementations that help people get the most out the software.

Bill Cushard is also the author of the 2018 book, The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence.

Recent Posts

June 29, 2015

Great Customer Service Begins with a Culture of Great Internal Service

By Bill Cushard

Great Customer Service Begins with a Culture of Great Internal Service
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June 24, 2015

Dockercon Conference Backchannel and Curated Resources

By Bill Cushard

Dockercon Conference Backchannel and Curated Resources
Read More ➝

June 10, 2015

How Customer Education Can Drive Software Product Sales

By Bill Cushard

How Customer Education Can Drive Software Product Sales
Read More ➝

June 05, 2015

Software Training Should Focus on Outcomes, Not Features

By Bill Cushard

Software Training Should Focus on Outcomes, Not Features
Read More ➝

June 04, 2015

4 Ways to Make Teaching Complex Software Easier

By Bill Cushard

4 Ways to Make Teaching Complex Software Easier
Read More ➝

March 26, 2015

RedMonkTV: How ServiceRocket Enables Customer Success Through Training

By Bill Cushard

RedMonkTV: How ServiceRocket Enables Customer Success Through Training
Read More ➝

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