---
title: "RedMonkTV: How ServiceRocket Enables Customer Success Through Training"
description: "RedMonkTV: How ServiceRocket Enables Customer Success Through Training"
image: https://blog.servicerocket.com/hs-fs/file-3012911827-png/blog-files/red-monk-screencast.png
---

## [RedMonkTV: How ServiceRocket Enables Customer Success Through Training](https://blog.servicerocket.com/adoption/blog/2015/03/redmonktv-how-servicerocket-enables-customer-success-through-training)

Posted by [Bill Cushard](https://blog.servicerocket.com/adoption/author/bill-cushard) on March 26, 2015

Find me on:

[Facebook ](http://www.facebook.com/billcush) [LinkedIn](http://www.linkedin.com/in/billcushard) [Twitter ](http://www.twitter.com/billcush)

*by Bill Cushard ([@billcush](http://www.twitter.com/billcush))*

Recently, ServiceRocket co-founder and CEO, Rob Castaneda sat down with RedMonk co-founder, [Stephen O'Grady](http://redmonk.com/sogrady/) on [RedMonkTV](http://redmonk.com/tv/) to talk about how ServiceRocket enables Customer Success through training. The discussion included a screencast of [Learndot](http://www.learndot.com), which is ServiceRocket's learning management system (LMS) designed specifically for enterprise software companies looking to build, scale, and optimize software training businesses.

[During the discussion](http://redmonk.com/tv/2015/02/26/servicerocket-enabling-customer-success-through-training-moderated-screencast/), Stephen and Rob talk about how:

- Training should not be an afterthought when implementing enterprise software
- Companies can use training to help customer succeed and consume more software
- Training organizations fall into one of four maturity levels as they build, scale, and optimizing their training businesses
- ServiceRocket customers use Learndot to run training business and enable Customer Success

[![red monk screencast](https://blog.servicerocket.com/hs-fs/file-3012911827-png/blog-files/red-monk-screencast.png?width=574&height=266&name=red-monk-screencast.png)](https://blog.servicerocket.com/hs-fs/file-3012911827-png/blog-files/red-monk-screencast.png)

The discussion is about 15 minutes long and is critical viewing for VPs/Heads of Training and Education Services and VPs/Heads of Customer Success who are looking to empower customers, improve customer success, and increase renewals.

[Watch the discussion now on RedMonkTV](http://redmonk.com/tv/2015/02/26/servicerocket-enabling-customer-success-through-training-moderated-screencast/).[![View Screencast](https://no-cache.hubspot.com/cta/default/296336/e82b55b0-a8fa-46b1-b2ff-f153f3b59158.png)](https://cta-redirect.hubspot.com/cta/redirect/296336/e82b55b0-a8fa-46b1-b2ff-f153f3b59158)

 Topics: [TrainingRocket Blog by ServiceRocket](https://blog.servicerocket.com/adoption/topic/trainingrocket-blog-by-servicerocket)

| ![](https://app.hubspot.com/settings/avatar/a9890bd827682179ba7efa2520862398) | Written by [Bill Cushard](https://blog.servicerocket.com/adoption/author/bill-cushard) Bill Cushard covers the intersection of learning, software adoption, and customer success. His career has focused on helping companies adopt disruptive software through learning, change management, communications, and implementations that help people get the most out the software. Bill Cushard is also the author of the 2018 book, *The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence. * |
| --- | --- |

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