by Bill Cushard (@billcush)
Recently, ServiceRocket co-founder and CEO, Rob Castaneda sat down with RedMonk co-founder, Stephen O'Grady on RedMonkTV to talk about how ServiceRocket enables Customer Success through training. The discussion included a screencast of Learndot, which is ServiceRocket's learning management system (LMS) designed specifically for enterprise software companies looking to build, scale, and optimize software training businesses.
During the discussion, Stephen and Rob talk about how:
- Training should not be an afterthought when implementing enterprise software
- Companies can use training to help customer succeed and consume more software
- Training organizations fall into one of four maturity levels as they build, scale, and optimizing their training businesses
- ServiceRocket customers use Learndot to run training business and enable Customer Success
The discussion is about 15 minutes long and is critical viewing for VPs/Heads of Training and Education Services and VPs/Heads of Customer Success who are looking to empower customers, improve customer success, and increase renewals.
