One of the legacy problems with enterprise software is that the design philosophy is to create silos and there is very little communication or sharing of data across silos. By connecting software tools together, in this case, Salesforce, JIRA, and Confluence, an organization can break down silos between teams, increase collaboration, and productivity. When this occurs, customer win because teams can more easily get work done for customers.

Interview with Geoffrey Moore at ServiceRocket HQ in Palo Alto at our Under the Dome Series in which we talked about crossing the chasm as it relates to enterprise software deployment, adoption, and customer success.

In order to run a successful enterprise software implementation, organizations need to address end user support and training.

There are three main metrics that organizations should use to measure social intranets: usage, engagement, and quality metrics.

Learn how to create a knowledge-sharing network using collaborative software tools.

Learn how to use collaboration tools effectively across your organization.