Interview with Tom Krackeler, CEO at Frontleaf. Tom reveals insights for how training leads to customer success and steps for optimizing your training.
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December 09, 2014
The Social Collaboration Software Market is Toast
Social collaboration software is flawed. Used separately from people’s work, it must be integrated with enterprise applications, hindering user adoption.
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November 24, 2014
4 Strategies of the Most-Effective Training Directors
The role has a huge impact on customer success, company positioning, and teams like sales, marketing, and engineering. 4 strategies for training managers:
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November 13, 2014
Software Training in the Tech Landscape
Game-changing technologies will stagnant if users are not successful or poorly utilize the software. Training is a proven method to ensure customer success.
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October 15, 2014
Customer Success and the Salesforce Analytics Cloud - Dreamforce
A major theme at Dreamforce this year has been about helping customer’s succeed, and Salesforce is now touting itself as THE Customer Success Company
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