December 17, 2014
Connect the Dots between Enterprise Software Training and Customer Success
By Bill Cushard
Interview with Tom Krackeler, CEO at Frontleaf. Tom reveals insights for how training leads to customer success and steps for optimizing your training.
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The role has a huge impact on customer success, company positioning, and teams like sales, marketing, and engineering. 4 strategies for training managers:
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Game-changing technologies will stagnant if users are not successful or poorly utilize the software. Training is a proven method to ensure customer success.
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Pentaho's big data software suite changes the way their customers work. This is exactly why customer success, and training, are critical to their strategy.
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Your software training may be the best renewal and adoption tool within your company, but it won't achieve anything if customers can't find your courses.
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The final installment of Bill Cushard's 4-part series on scaling a training business to sell software to the enterprise. Learn how to optimize yours:
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