Today we are delighted to launch a new product, Connector for Salesforce and Jira Service Desk (Cloud). This connector focuses on bringing a seamless experience of Salesforce to Jira Service Desk. Your customer service team has direct access to customer information, right from within Jira Service Desk. It automatically finds the matching Contacts, Accounts and other vital information of your customers in Salesforce and directly represents them in your Jira Service Desk request, without hassle. The connector enables your support team to act faster and more efficiently, reduces the friction between your sales team and support team.It also provides a seamless support journey for the customers, customers prefer to communicate with one representative from your company rather than having multiple people from sales, support, licensing and so on to work on an issue. Connector for Salesforce and Jira Service Desk provides enough preliminary information to a support representative to reduce the need of involving other teams to get the right information.
Connector for Salesforce and Jira Service Desk aims to bring a faster and better support experience for both your customers and customer service team throughout the whole support journey.
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