One of ServiceRocket's global enterprise customers wanted to demonstrate to the business that Atlassian's JIRA could be used to address a wide range of needs not just for development teams but for broader business solutions.

One of the legacy problems with enterprise software is that the design philosophy is to create silos and there is very little communication or sharing of data across silos. By connecting software tools together, in this case, Salesforce, JIRA, and Confluence, an organization can break down silos between teams, increase collaboration, and productivity. When this occurs, customer win because teams can more easily get work done for customers.

In order to run a successful enterprise software implementation, organizations need to address end user support and training.

Knowledge Base Integration with Service Desk

Dude, Where's My Field?

Setting Up Nginx as a Proxy Cache for JIRA